Tag Archives: Joel Chusid’s Airline Corner

Joel Chusid’s Airline Corner (May 2013)

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Low Cost Goes Upscale

Itโ€™s pretty rare when an LCC (industry terminology for โ€œlow cost carrierโ€) adds frills, but airBaltic is trying something new starting this month. The Riga-based Latvian airline allows passengers to pre-order one of 20 tempting meals from their online website. Those who do place orders will be served on board first.ย  Weโ€™re not talking pre-wrapped sandwiches, folks.ย  Hot meals such as fish souvlaki over rice with a smoked trout starter, chocolate cake and wine are available on flights of more than 90 minutes, and on shorter flights, cold meals such as shrimp salad with cherry tomatoes and quail eggs with white wine and dessert. For breakfast, there are omelets and pancakes. The selections range from Latvian cuisine to seasonal and childrenโ€™s offerings and a chefโ€™s special, and there are additional options available for those with special dietary needs. Should you forget to order before you get to the airport, you can still order lasagna up to forty minutes before departure. Take a look at their 14-page menu online here: http://www.airbaltic.com/upload_file/Pre-order-menu.pdf.ย  You can customize your meal by clicking and dragging your choices on to a virtual tray. Pre-ordering meals isnโ€™t new, but this may be a first for an LCC. I do remember the days of yore when people could order the seafood platter on American Airlines in advance for free, and in coach!ย  US Airways has been offering a similar advance pre-order service to selected overseas markets for the past year.

Leave it to Branson

The airline industry has been home to many colorful personalities, but Sir Richard Branson is arguably the most daring and certainly good natured.ย  Two years ago, Branson, the CEO of Virgin, bet Tony Fernandes, the owner of AirAsia X on which of their racing teams would win, and Branson lost. The loser had to agree to don the bright crimson female uniform, complete with makeup and heels, of a flight attendant at the otherโ€™s airline and work a flight. Well, Branson lost the wager, and on May 12 he โ€œworkedโ€ AirAsia Xโ€™s flight 237 from Perth to Kuala Lumpur. Tickets were sold for $400 one way with $100 going to the Starlight Foundation. Branson was required to meet the airlineโ€™s grooming standards, which means shaving his legs, but, at this writing, I hadnโ€™t yet heard if the beard was a casualty!

Taking Golf to New Heights

As โ€œThe Official Airline of Golf Loversโ€, leave it to Southwest to do something crazy. On March 31 they held a putting contest down the aisle!

Canine Misconnect

One Thanksgiving eve some years ago, on my way from DFW to San Diego, I witnessed a passenger who had mistakenly boarded the flight in error. They discovered this on the runway takeoff queue, and there was no way that plane was going back to the gate. The worst part is the passenger had originated in San Diego and had planned to board the flight at the adjacent gate to Atlanta; instead he got to go back home. This was a real Thanksgiving turkey! And there are stories, albeit fairly infrequent, of airline personnel boarding unaccompanied children on the wrong plane. Well, this past March United accepted Hendrix, an English springer spaniel, as an unaccompanied pet, at Newark bound for Phoenix. Ten minutes before the flight was due to land in Phoenix, a United employee called Edith Albach and informed her that Hendrix was on his way to Ireland in error!ย  Upon arrival at Dublin, Hendrix was walked and fed and then put back on the plane to Newark where he was reunited with his owner, on a stopover, before continuing on to Phoenix.ย  The poor pup was on three flights for over 24 hours!

Now You See It, Now You Donโ€™t

Turkish Airlines, one of the worldโ€™s fastest growing airlines, made it into the news when their flight attendants were told they could no longer wear red or dark pink lipstick or nail polish so as to not impair the โ€œvisual integrityโ€ of its staff. This sparked an outcry on social media, and the union got involved. Just a few days later, the CEO reversed the order, blaming the misguided rule on overzealous junior managers.

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Joel Chusid’s Airline Corner (February 2013)

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Water, Water Everywhereโ€ฆExcept on the Plane!

Flying from Honolulu to Melbourne is a mostly over-water trip taking close to twelve hours. But one day earlier this month, three hours short of its destination, Jetstar flight 2, an Airbus 330-200, ran out of water. No water to flush toilets or wash hands and no drinking water for hundreds of passengersโ€ฆexcept if you wanted to โ€œbuyโ€ a bottle of water.ย  According to passenger reports to the media, the plane smelled โ€œnauseatingโ€.ย  After landing in Melbourne, passengers had to endure an additional thirty minute โ€œquarantine inspectionโ€ because a number of passengers claimed to have been sickened. Indeed, this kind of situation is rare. But as Jetstar is a budget airline that is a subsidiary of QANTAS, online bloggers speculated the airline did not fully provision the aircraft with enough water to reduce weight and save on fuel costs.ย  At press time, the airline acknowledged the incident and was investigating.

Taking Tea to a New Altitude

Leave it to the British to perfect the taste of its tea aloft. British Airways, which serves 35 million cups of tea onboard annually, partnered with Twinings to develop a special blend of tea that is designed to be the โ€œbest cuppaโ€ in the air. Did you know that water boils on an airplane at 89 degrees (centigrade) whereas on the ground it does so at 100 degrees? Taste is reduced by 30% according to researchers due to the lower humidity and air pressure at altitude. The specially designed blend, from Assam, Ceylon and Kenyan teas, was tested both in the air and on the ground to achieve the optimal tea.ย  The new altitude teas are available to passengers in all cabins. Nice touch.

No More Bottles

Speaking of beverages, will those little mini liquor bottles soon go the way of the buggy whip? German company Skymaxโ€™s โ€œSkytender Trolleyโ€ is being marketed to airlines and can serve 235 hot and cold drinks from an assortment of 100 flavors. It was tested on a commercial flight from Cologne to Palma de Majorca and reportedly met expectations.ย  Is the future already here?

A Lot of Miles

Road warrior and automotive sales consultant Tom Stuker hit a milestone when he flew United flight 949 between London and Chicago on December 6, 2012. He became the first customer on United Airlines and United Express to reach one million miles within a calendar year. In July 2011 he hit ten million miles with United, a first for the airline. In 2012, he flew more than 400 flights, an average of more than one per day. Whatโ€™s a million miles in a year? Hereโ€™s an illustration. A single flight cruising at 570 miles per hour would land 73 days after takeoff.ย  Whatโ€™s his method for dealing with jetlag?

Flying without Bags

Many airlines charge for checked bags these days, and some even charge for carry-ons.ย  Spiritโ€™s $100 charge for a carry-on, not prepaid in advance, can add plenty to your airfare.ย  Starting this February, Air France is testing โ€œMiNiโ€ fares where, as long as you plan ahead, you just pay for yourself and whatever you can carry on board โ€“ no checked bags. The fares start at about $64 and are on 58 medium haul routes in Europe.ย  You donโ€™t get frequent flyer miles, but this didnโ€™t seem to dissuade bargain-hunting travelers. When the fares went on sale, it knocked down the Air France website for a while!

Hobbit in the Skies

As if Air New Zealandโ€™s Richard Simmonsโ€™ safety briefing video wasnโ€™t wild enough, theyโ€™ve gone a step further with โ€œThe Hobbitโ€.ย  In addition to a Hobbit-themed livery on one Boeing 777, the self-proclaimed โ€œAirline of Middle Earthโ€ provides an entertaining and quirky safety video featuring characters from the popular movie. And if that werenโ€™t enough, a friend of mine who just flew them reported that premium class passengers are offered โ€œfurryโ€ slippers! See the safety video here: http://www.youtube.com/watch?v=XCbPFHu3OOc

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Joel Chusid’s Airline Corner (December 2012)

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Healthy & Unhealthy Food Aloft

Free economy class airline food has all but disappeared on U.S. domestic flights, although itโ€™s possible to buy snacks and meals on board these days. In some parts of the globe, free meals still are the rule. At least one Professor of Nutrition, Dr. Charles Platkin, at the City University of New York, says airline food is getting healthier. Having tested and ranked it since 2000, he praises Virgin America for having low calorie (like roasted pear and arugula salad), fiber-rich (oatmeal) and high protein choices (think hummus and whole wheat pita bread). He gives the carrier 4 ยผ stars for their execution. Just what youโ€™d expect from a California-based airline, right? At the other end of the spectrum, Las Vegas-based Allegiant Air comes in with just 1 ยฝ stars, with mainly high-caloric candies, cookies and chips, something youโ€™d find in a movie theatre or, I suppose, a tourist destination like Las Vegas. But Japan Airlines has taken economy class meals to a whole new level, although which level is debatable. Starting in December, theyโ€™ll offer โ€œAir Yoshinoyaโ€ on their new Boeing 787 Dreamliner flights between San Diego and Tokyo. A Japanese fast food chain with its origins dating back to 1899, Yoshinoya is well known on the U.S. west coast. The beef vegetable bowl will be served to economy class โ€“ and premium economy โ€“ as the second meal service so customers can have a โ€œtaste of Japanโ€ before they land. But itโ€™s another offering that actually made Jay Lenoโ€™s monologue one night. JAL announced theyโ€™ll offer Kentucky Fried Chicken to economy and premium economy passengers starting in December on flights to destinations in the U.S. and Europe from Tokyo. I guess thatโ€™s a โ€œtaste of globalizationโ€ before landing.

No Free Lunch, but Free Phone Calls

The free lunches may be gone from airliners, but free phone calls have come to Denverโ€™s airport. Granted, most people have cell phones, but this is for free calls worldwide. Denver International Airport has partnered with ClearChannel and RMES Communications to offer free global calls from 200 landlines located at the airport. When was the last time you saw a landline at an airport? Do you know how much they charge for a local call? At Denver youโ€™re limited to ten minutes and can pay to extend the call, and there is some advertising youโ€™re exposed to on a 17 inch screen in front of you, but itโ€™s free, and a boon if your cellphone battery dies or youโ€™re a visitor from abroad without a local phone.

Social Seating is Coming

Youโ€™ve heard of social media, so hereโ€™s the next step. A couple of airlines have begun tinkering with this, but Israeli startup SeatID is going a step further. How would you like to know whoโ€™s on the flight youโ€™re going to take? You could avoid sitting next to some smelly, undesirable type or, on a positive note, next to someone with the same interests. Using a patented approach and taking clues from your social media sites, without a passenger list, they claim to be able to do this, assuming you opt-in. It doesnโ€™t matter where the ticket was purchased from. The SeatID website claims to be available on selected airlines and sites. So far, onlyย AeroSvit Ukrainian Airlines has opted in.ย  Read more at www.seatid.com.ย  Considering the blossoming of new apps and social media, this isnโ€™t that way out, but it sounds weird and creepy to me.

Odorless Pilots

While the social seating phenomenon wonโ€™t help you choose your airline crew at this time, at least your pilot will have been screened for offensive body odor on one demanding airline.ย  The media has widely reported that a certain large Chinese airline requires its recruiters to sniff a pilot candidateโ€™s armpits as part of the interview. Those who fail to meet the standard are disqualified. With China going through a pilot shortage, this is an amazingly tough requirement in addition to the usual other strict certifications in terms of safety and flying proficiency. But at least you can rest assured that your flight crew will have a nice aroma.

Sweaters and Blankets

Airliners can be chilly for some passengers, although I know from experience that Chinese airlines tend to keep the cabin a little warmer than usual, which is how I have found buildings in China in wintertime. For some reason, Chinese feel a chill more readily than Westerners. Blankets have all but disappeared from most airlines. So you bring a sweater, or two, on your flight. Better be careful on Ryanair! Consumer watchdog site โ€œBudget Airline Watchโ€ (www.budgetairlinewatch.com), which keeps an eye on British low fare airlines, reports how passengers, in an effort to avoid the carrierโ€™s strict rules and hefty excess baggage rates, have been asked to refrain from bringing on โ€œexcess jumpers and jacketsโ€ ย and actually been banned from boarding. Reports of being charged for excess weight of 100 grams (about 3.5 ounces) have made the rounds. One woman was ejected off a plane in Valencia, Spain for carrying a scroll and a book outside of her carry-on bag, and the video filmed by stunned passengers went viral on youtube.com.ย  Ryanair continues to look for ways to shed weight and add what airlines endearingly call โ€œancillary revenueโ€. Hence its colorful CEO Michael Oโ€™Leary commented that โ€œseat belts donโ€™t matterโ€ as he has a vision to a get a standing-room only section on his airplanes. Oโ€™Leary says that there is not that much turbulence over Europe and that he would install handles for people to hang on to.ย  Thanks to aviation regulators and lawmakers, this hasnโ€™t got a big chance to become reality. ย Another airline CEO, Richard Branson, is more compassionate.ย  Not only does Virgin Atlantic Airways still provide blankets, but they admonish passengers with โ€œweep warningsโ€ to get their hankies ready before showing emotional movies like โ€œBilly Elliottโ€.ย  In a survey, 41% of men admitted they hid under blankets when watching sad movies on airplanes. Really?

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Joel Chusid’s Airline Corner (October 2012)

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Flight Attendants Make Headlines

The media loves sensational stories about flight attendants. One of the most notable was Steven Slaterโ€™s tirade and beer-fisted slide off of a jetBlue flight arriving from Pittsburgh at JFK two years ago when he snapped due to a supposed altercation with a passenger. Then, much more recently, also at JFK, two female American Eagle flight attendants got into a sensational verbal battle on a delayed flight to Washington, D.C, when one of them refused to stop using her cell phone and the other proceeded to make comments about it over the PA. The Captain couldnโ€™t even break them up. The scheduled forty-minute flight ended up delaying passengers four hours, and the media went wild. The New York Post headlines proclaimed โ€œJet Gal Jabber Wacky โ€“ Call Stewarโ€™dissโ€. But the good stories get far less attention. This past August, Unitedย Airlines flight attendant Ron Akana retired. What was unusual was he had the distinction of being the oldest working flight attendant and made it into theย Guinness Book of World Records. At age 83, he had chalked up 63 years of flying, equivalent to 20 million miles. He had started at United, which later merged with Continental, as one of the industryโ€™s first male flight attendants, in 1949 after responding to a newspaper ad in Honolulu. One of his memories: mixing martinis for Frank Sinatra! Congrats, Ron. Well done.

Nostalgic for Inflight Meals?

Remember hot meals on domestic flights in coach? How about any (complimentary) meals at all? I recall flying on an early morning Braniff Boeing 727 from Newark to Washington, D.C. and getting French toast, fresh fruit, juice, freshly brewed Colombian coffee and a bun, served on china with flatware, all in under an hour โ€“ in coach.ย  Those days are long gone, and even eight-hour flights to Hawaii require a purchase on board or a brown bag. Some airlines in Europe, South America and even in China and Africa still do a full meal service, even on short haul flights. But those meals of yore live on, at least virtually, on www.airlinemeals.net. The site features over 26,000 pictures of airline meals on no less than 630 airlines. US Airways recently started testing a new product theyโ€™ve monikered โ€œDineFreshโ€ โ€“ for $19.99 economy passengers can order, on 24-hoursโ€™ notice, a โ€œfirst class-styleโ€ meal on flights to Europe, Tel Aviv or South America instead of the complimentary hot meal. The meals, albeit โ€œchilledโ€ can be vegetarian or chicken, are rotated monthly and include free wine. Pictures on their website:

http://www.usairways.com/en-US/traveltools/intheair/foodandbeverages/economy.html

Seats that are Climate Controlledโ€ฆ

While the free meals wonโ€™t be coming back, hereโ€™s something to look forward to.ย  Researchers at the Fraunhofer Institute for Building Physics IBP in Germany have been working with nine partners at universities and the aviation industry to produce the first climate controlled seat. Unveiled at the Berlin Air Show in September, the seat would permit passengers to adjust temperatures and air flows to their individual comfort, much as you could do in a luxury car. Airflow would come from the seat in front, the armrests, and gooseneck cables in the headrest as opposed to in the ceiling panel above. I remember airflow vents on headrests on the old Douglas DC-8s of old, but this is a far cry from that.ย  This technology, while currently available, wonโ€™t likely happen on board your flight that soon, but once it is, you can expect it might be available for a small ancillary fee!

…or that are Sliders?

While the Germans work on ways to make your seat more comfortable, a company in Denver, Molon Labe Designs, has found a way for seats to slide from side to side to allow airlines to board planes faster. The โ€œSlider Seatโ€ is a row of three that has an aisle seat that is designed to slide halfway over the middle seat to increase the aisle size from 19 to an astounding 43 inches. This can cut the boarding time in half, resulting in an estimated $30 savings per flight which can add to airlinesโ€™ bottom lines.ย  A prototype is being built to be marketed to airlines. There is a tradeoff, however. The seats have far less padding and are harder and do not recline โ€“ thatโ€™ll be in line with the plans of some airlines I can think of, most notably Ryanair, which must be drooling over this. Have a look at http://molonlabedesigns.com/the_slider_seat.

Speaking of Colorado

My friend Karen Gray dropped me a note of her experience on a flight from Denver to Montrose, Colorado on the dreadful summer day that Unitedโ€™s computers went down.ย  Thousands of people endured aggravating delays and frayed tempers along with Karen whose trauma started in Los Angeles with exceptionally long lines that caused her to almost miss the flight, and the resulting delay repeating the near miss with her connection to United Express in Denver. But it was the arrival at Montrose, only 20 minutes late. which was more memorable. It seems the United Express employees and TSA went home for the night. (I myself am not sure why TSA would have been there for the arrival, but this is what they were told.) The pilot announced the crew could be arrested if they tried to deplane without a ground crew. Passengers fumed, and eventually help arrived in the form of a lone firefighter followed later, by a couple of the ground crew who must have gotten word of the unexpected arrival which, according to Karen, was showing on the airportโ€™s arrival board. Someone obviously had their wires crossed.

It Happens

Concourses or entire airports are sometimes shut down due to security breaches or related events. Remember the guy at Newark Liberty Airport in January 2010 who slipped past security to kiss his girlfriend goodbye which inadvertently resulted in a three hour shutdown that caused disruptions to passenger travel worldwide. But these kinds of shutdowns are routine.ย  Less routine, but not totally isolated, are the shutdowns in Europe that sometimes happen when an โ€œoldโ€ bomb is discovered such as what happened at Amsterdamโ€™s Schiphol Airport on August 29. At the fifth busiest airport in the world, the heavily-used Terminal C was shut down for several hours while experts removed an unearthed bomb from World War II. Berlinโ€™s Tegel International Airport was shut down for the same reason two years ago. Munitions like this in Europe are still regularly found, especially at airports and railway stations. Hard to believe these are from a war that ended 67 years ago.

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Joel’s Airline Corner (August 2012)

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Bees on a Plane

Not snakes, otters or bats this time, but a few days ago passengers on a Delta flight getting ready to depart Pittsburgh International Airport for New Yorkโ€™s JFK were abuzz when it was suddenly discovered prior to fueling that thousands of honeybees had swarmed the right wing. Because honeybees are a protected species, a beekeeper had to be called to carefully remove the insects without harming them. Cell phones and cameras snapped pics, and passengers were more amused than concerned. The beekeeper pronounced the species docile, and he promptly and carefully removed them. Hopefully no one missed their connecting flight at JFK โ€“ but these folks now have a good cocktail party story. ย At the opposite end of the animal size spectrum, a couple of months ago, early morning passengers getting ready to depart Regina, Saskatchewan were startled when they looked out the airport windows to see a huge adult moose wandering on the runway. The huge animal was chased off the tarmac on to a golf course, but returned a second time by crashing a fence. Airport vehicles chased it, perhaps unintentionally onto a busy expressway, but was later caught and tranquilized in a nearby neighborhood.

Thieves, tooโ€ฆ

Unfortunately, there can be thieves on a plane, too.ย  The Air France flight attendant who helped herself to business class passengersโ€™ valuables on no less than 26 flights between Paris and Tokyo a couple of years ago made international news when she was caught. But you need to be as careful on a plane as on a subway. Some years back a regular scam on Las Vegas-bound flights was to steal one single credit card from women who were foolish enough to put their purse under their seat, giving the person behind them access. Think about it, if someone managed to get one credit card from your wallet; how long would it take you to realize it? Advice: put your valuables under the seat in front of you or in the overhead bin across from you in your line of sight, not over your head! And on long-haul late night flights when people go to sleep, take extra care. It doesnโ€™t matter if youโ€™re on a budget carrier or a five-star airline or in which class โ€“ although the premium cabins obviously are more likely to have bigger targets. Consider the case of passengers on a Singapore Airlines flight from Jakarta to Singapore recently. As they dozed or watched videos in a darkened cabin, two thieves rifled through the overhead bins and hit the jackpot, $5000 in cash in a carry-on bag. Luckily, they were spotted and arrested on arrival. But donโ€™t find yourself to be a victim!

Itโ€™s Automated

I remember a famous standup comedian telling an airplane joke many, many years ago about getting on a plane and a voice came across the PA saying โ€œThis is the Captain speaking; everything on board is automated about this flight; there arenโ€™t even real pilots- the plane is totally automated; there is no need for concern; nothing can go wrong, can go wrong, can go wrong, can go wrongโ€ฆ.โ€ ย Well, something went wrong with Southwest Airlinesโ€™ website a couple of days ago, and itโ€™s a good thing this glitch happened on the ground. In this case, it involved social media.ย  In celebration of their reaching three million Facebook followers (or โ€œlikersโ€ in Facebook lingo), Southwest offered a one day half-price promotion on their website.ย  People pounced on the sale, but in this case, something did go wrong. The charges went through, but the tickets didnโ€™t. As a result, many would be purchasers ended up getting charged double, triple or worse. One woman trying to buy a $69.60 ticket to Georgia from Virginia was charged twenty times. People hit their credit limits, and those using debit cards had their bank accounts drained of hundreds of dollars, even to overdraft levels. This happened on a Friday night and Southwestโ€™s customer service lines were jammed with calls, while many resorted to airing their grievances on Facebook.ย  Knowing Southwest, theyโ€™ll make it right, but it seems that it will take a week or more to sort out some of this, and those poor folks who used debit cards may have to deal with bank fees and at least a little inconvenience.

Itโ€™s Not Illegal, Butโ€ฆ

I donโ€™t mean to pick on Southwest, since their employees generally have a great sense of humor and the company even had the guts to do a season of reality shows. But they also take their jobs seriously.ย  Ladies, be advised. It is not a wise idea to paint your nails on a flight. A Burbank, California woman flying from Las Vegas to Houston a few months back proceeded to do this and was told by a flight attendant to stop. With two nails to go, she proceeded to finish the job in the lavatory. The attendant was waiting outside the door, and a verbal altercation ensued. The incident resulted in her arrest upon arrival for interfering with a flight crew, and she spent ten hours in custody. Charges were later dismissed. Social media had a field day with this. No, itโ€™s not illegal to do this, unless youโ€™re using a flammable product, but most netizens agreed that the strong smell of polish is offensive and some people might be allergic to it.ย  Best advice: do it before you leave or after you land.

Exclusivity Aloftโ€ฆOrganically

A recent Boeing study on premium passengers reported an obvious but critical fact to airline profitability: 15% of their passengers generate 50% of an airlineโ€™s revenue. So itโ€™s no surprise that airlines go to great lengths to cater to their most important customers: those buying seats in the front of the plane. Some carriers offer free limousine service, on board chefs, showers, standup bars (I havenโ€™t heard of any on-board pianos coming back that were on American Airlines flights in the 70โ€™s) and much, much more.ย  Now here comes Abu Dhabi-based Etihad Airways who recently purchased three beehives and 200 free-range hens to produce their own exclusive organic honey and eggs to be used in meals for their first class passengers. The airline is also planning to produce its own signature pickles at an organic farm in Abu Dhabi. Whatโ€™s next?

Taking Branding to New Heights

Some airlines, and now airports, are teaming up with companies to jointly develop their brands.ย  Virgin America previously did a deal with Banana Republic to promote their Mad Men collection, complete with a special aircraft livery. Then they asked the retailer to design new flight attendant uniforms. An 18-month project between the two firms resulted in a fashionable yet functional wardrobe that complements the aircraft mood lighting for both flight and ground crews, due to debut August 8. But the airline went a step further, and Banana Republic will offer some of the items for sale.ย  No, you wonโ€™t be able to buy the uniform for Halloween, but the menโ€™s and womenโ€™s trench coats, aviator sunglasses and other travel accessories will be available.ย  At Paris-Roissy Charles de Gaulle Airport, Swedish retailer IKEA opened a 220 square meter lounge akin to walking through one of their stores. The lounge, open to all, includes nine bedrooms, sofas, TVs and even a secure childrenโ€™s area where you can drop off your tykes for some supervised fun โ€“ just like in the store.ย  The lounge opened in July, but it was due to close in early August. See photo below.

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Bottom Copyright Photo: Mark Durbin. Airbus A320-214 N847VA wears the special Banana Republic – Madmen Collection motif at the San Francisco base.

Joel Chusid’s Airline Corner (May 2012)

Guest Editor Joel Chusid

Guest Editor Joel Chusid

โ€œUnited Breaks Guitarsโ€ โ€“ Soon to be a Best Seller?

Itโ€™s common for books to be made into movies, but the video Canadian musician Dave Carroll and Sons of Maxwell created back in 2009 is now a book. Entitled โ€œUnited Breaks Guitars โ€“ The Power of One Voice in the Age of Social Mediaโ€, the book relates his experience with United Airlines when Oโ€™Hare baggage handlers damaged his expensive Taylor guitar in as he looked in horror out the airplane window. After nine months of negotiating, the airline refused to compensate him, so he took to the Internet to make his case. ย The video trilogy went viral, was (and still is) seen by millions people around the world on youtube.com. Dave was catapulted into celebrity status by the media, and now, into a new career as a speaker on consumer advocacy. United eventually relented, and the story became a classic on how social media has transformed customer service and the way companies approach it. United, for its part, said it would use the incident for customer service training. Did it? ย At least take a look at the promo: http://www.davecarrollmusic.com/book/. If you havenโ€™t seen the original videos, theyโ€™re a hoot and easily found online. The now legendary United Airlines incident has spawned dozens of other videos. For one of these (warning: mature audiences only due to language), see http://www.youtube.com/watch?v=VEqvCktdSBM&feature=related .

A Full Moon?

When people do strange things at the airport, on the phone to an airline, or worst case, on the airplane, airline employees tend to comment how it must be a full moon. Who knows what got into these two people, in a single week in April, in two different places, where, in a fit of anger, they stripped down to their birthday suits in protest. At the Portland, Oregon Airport, John Brennan became annoyed at the TSA search process and promptly took it all off. While some parents covered their childrenโ€™sโ€™ eyes, others snapped pics with their cellphones. Brennan was arrested and missed his flight to San Jose. In Denver, an unidentified woman apparently went through nicotine withdrawal, lit a cigarette at the boarding gate and after being told she could not smoke at the gate, disrobed and calmly asked for the airline to reprint her boarding pass, turning this into a paparazzi moment. The airport has two smoking lounges, but officials said there were no plans for a clothing-optional zone.

Lose Weight or Else

Ryanair, the โ€œSpirit Airlines of Irelandโ€ (weโ€™re not sure whoโ€™s emulating who) has told its flight attendants to lose weight to save on fuel costs. The airlineโ€™s fixation on cost saving has gone the extreme, removing seat pockets and window shades, charging for anything and everything, although some of its ideas have yet to be implemented, such as offering pay for porno movies, implementing a โ€œfat taxโ€ for overweight passengers, removing armrests and charging for lav use. Recently Irish safety watchdogs criticized Ryanair for keeping people out of exit rows unless they pay ยฃ10, even if it results in empty seats with no one seated next to the door in the event of an emergency. Since 2009, the airline has sold e-cigarettes on board (banned on most airlines) to keep nicotine addicts like the woman in Denver (see previous story) under control. There is an incentive to having cabin crew drop a few pounds โ€“ they can compete to be featured in the airlineโ€™s calendar, โ€œThe Girls of Ryanairโ€.

โ€œUpper Class Redโ€ Makes Its Debut

You canโ€™t say that Virgin Atlantic isnโ€™t a stylish airline. In tandem with the redesign of its โ€œUpper Classโ€ business cabin, itโ€™s launching a lipstick of the same name, โ€œUpper Class Redโ€ that matches the color of its flight attendantsโ€™ uniforms. Female cabin crew will be wearing the shade, produced by bareMineralsยฎ, and it will also be sold in Virgin Clubhouse spas. Thereโ€™s more to it than color, however, as the manufacturer says it includes micronized freshwater pearl powder which hydrates the lips in the dry cabin environment. The product was to be launched onboard a special Airbus A330 flight from London to New York. Virgin introduced its own red high heels for its flight attendants, named them โ€œDorothyโ€, and featured them in a sexy TV ad last year, visible here:

http://www.youtube.com/watch?v=Hbib-A6NpW8&feature=player_embedded

โ€œMad Menโ€ on Board

No, itโ€™s not another flight with some crazies, but that other Virgin, Virgin America, also proves it has style. The airline partnered with retailer Banana Republic to introduce its new Limited Edition โ€œMad Menโ€ line of clothing on a special liveried Airbus A320 (see below) flight from New York to Los Angeles on March 1. The vintage clothing line is derived from the popular โ€œMad Menโ€ AMC TV show, now in its fourth season, which covers life at a Madison Avenue ad agency in the 1960s. For those of you that might remember, that was an era when women wore white gloves and dresses and gentlemen wore suits, ties and sometimes hats, when traveling by air.

Copyright Photo: Mark Durbin (click on the photo for the full screen view).

The Rapidly Disappearing Boeing 727

My first flight on a United Airlines Boeing 727-100 (see below) was as a teen, way back when. Since that time, Iโ€™ve flown that and its larger 200 series hundreds of times over the years, certainly on airlines long gone like Braniff and TWA in the US, and also on airlines like Ecuadorโ€™s TAME to the Galapagos or Domincana to Santo Domingo where I was amazed at the spacious and obviously original seating configuration with first class pitch in economy. But the 727 is now rarely seen except occasionally in cargo configurations or, if youโ€™re lucky enough to be in one of the few countries in the world where itโ€™s still in passenger use. The three-engine Boeing 727 first entered service with Eastern Airlines in 1964 and over 1800 were built until manufacturing ceased in 1984 favor of more efficient airplanes like the Boeing 737. The 727 was indeed a workhorse, globally flying short to medium-haul routes for hundreds of airlines. So where are they now? Itโ€™s believed only about twenty of them are still flying. If youโ€™re a buff, the largest fleet is in Iran, where IranAir and Iran Aseman Airlines still fly the jet.ย  The second largest operator is Air Libya, followed by Ariana Afghan Airlines, Ecuadorโ€™s TAME and Boliviaโ€™s AeroSur. Iโ€™m amazed TAME is still flying these to the Galapagos, and likely the plane I flew on, not new then, is still racking up cycles. If experiencing another 727 ride is on your bucket list, you better hurry. Aside from the difficulties in getting to Iran, Libya or Afghanistan, the 727s are disappearing at an increasing rate. AeroSur, at this writing, was about to be grounded due to financial difficulties, and Fly Congo, the successor to Hewa Bora Airways, decided to destroy its five 727s, since the countryโ€™s residents had lost faith in the safety-riddled airlineโ€™s fleet.ย ย  While not in the air, a Swiss artist has just announced plans, and received approval, to bury a 727 in the Mojave Desert outside of Bakersfield, 38 feet down, as part of an artistic exhibit called โ€œThe Terminalโ€. Visitors will be able to enter the 153-foot long airliner via a tunnel to see the art โ€“ as well as use the restrooms.

Copyright Photo: Bruce Drum.

Bad Way to Start a Vacation

How would you like to have flown from chilly, damp London and arrive in Barbados for a beach vacation minus your baggage? Well, imagine the problem magnified two hundred times. A Virgin Atlantic Boeing 747 in early March arrived at Grantley Adams International Airport with 288 sun-seeking passengers, but the rear baggage compartment couldnโ€™t be opened, leaving 200 passengers baggage-less and quite dismayed at the prospect of only having winter clothes on the tropical island.ย  But it gets better. The airline could not open the compartment at all, and it was forced to fly the jumbo 4200 miles back to London to get it opened by technicians. Some passengers joked the airline had left the key back home. The bags were then flown back to Barbados again, having logged some 13,000 miles.ย  Find this hard to believe? ย Something similar happened to me some years ago on an Air France Boeing 747 Combi from Paris to Houston. Upon arrival, one of the baggage doors was frozen shut, and a number of our bags could not be unloaded. To keep on schedule, the flight continued to Mexico City with the trapped luggage. The following day the plane returned with the bags which were then forwarded to the passengers.

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ย 

Joel Chusid’s Airline Corner (March 2012)

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Kid Control Aloft

Traveling with children by air can be challenging, and many parents dread it. Just last week, a couple and their two toddlers were removed from a jetBlue flight in the Turks and Caicos after one child threw a tantrum, launching the incident into the national media. I have seen my share of adorable and well-behaved children aloft. But road warriors have their story of the Ritalinยฎ-deprived kid from hell annoying the heck out of everyone within range, even starting in the departure lounge. And this is not restricted to economy class. Consider business people, suited up and tapping diligently away on a laptop, while a precocious child in the adjoining seat provided a variety of distractions, both audible and visual, from periodic screaming to projectile vomit. But there is hope, at least if youโ€™re flying to or from Bahrain! Gulf Air has provided SkyNanny service for three years on board all long haul flights, helping passengers traveling with the little ones, not only on board, but in the lounge at Bahrain as well.

Now, for the peace of mind for the rest of us there is a website, www.nannyintheclouds.com,
launched by Julie Melnick, which offers to match passengers traveling with children with nannies traveling on the same flight. The site matches travel times, and it offers travelers the ability to contract for a nanny for either parts of the flight or the whole journey. The nanny is someone who has been screened and has experience in child care, but itโ€™s up to the parents to do due diligence, including an in-person or phone meeting in advance. The cost is negotiated between the two parties, and the nanny gets to earn something while sheโ€™s up in the air. There may be some challenges in getting seats assigned together, but airline staff, let alone passengers, will generally accommodate requests in the interest of cabin peace.

Please, No E-Ciggies

With cigarettes (or as airlines say, โ€œsmoking materialsโ€) banned on commercial flights for years, some people have switched to electronic cigarettes. They donโ€™t emit smoke and are powered by lithium batteries. While these are probably a good alternative to those dependent on nicotine on the ground, be warned this may not be the best idea in the air. A passenger โ€œlit upโ€ on a Continental flight from Portland to Houston and refused to comply with a flight attendantโ€™s request to put it out. The plane returned to Portland and the passenger and his companion were removed. The other passengers were not amused by the delay. There are regulations being developed by the Department of Transportation, so this practice may soon go the way of the aircraft smoking section of years gone by.

Think Twice Before Packing

Thereโ€™s an old rule that veteran flyers often follow when packing. Take out everything you need for your trip, then put half of it back. While itโ€™s quite easy to do a carry-on for a short trip, a longer one might require checking a bag. With airlines charging for checked (and in some cases, carry-on) bags, itโ€™s important to minimize what you pack or be faced with, in some cases, some pretty hefty charges. Last week yours truly was flying out of JFK and I was eight pounds overweight above the fifty pound domestic limit and told it would be $100 extra (above the $25 I was paying to check the bag). As I have seen travelers often do, I went through the humiliating exercise of repacking my checked bag to save the hundred bucks. Removing my overcoat (it was 60 degrees and I intended to unpack it in the bag claim on arrival) and a couple of books did the trick. But a recent survey by British Airways revealed some astonishing facts. Nine out of ten travelers didnโ€™t use thirty percent of what they packed. This includes tea kettles (these are Britons, remember) and various food items. Forty percent of the people admitted to packing three or more pairs of shoes (they are heavy!), ten or more pairs of underwear (there is such a thing as doing laundry, and one in eight took at least three towels (towels?) for a weeklong leisure trip.

Air New Zealand Kills off Its Puppet

Air New Zealandโ€™s controversial puppet spokesman, Rico, has been killed off, but he lives on in plenty of videos on Youtube. Iโ€™ve written about him before, and his edgy conversation and pushing the limit comments made him a hit among fans online. But to some he was annoying, and, in a rather weird video, his murderer (a household name!) is interrogated and forced to confess, describing the crime. The motive? Letโ€™s just say it has to do with jumping jacks. Donโ€™t say I didnโ€™t warn you, but the secret is revealed here: http://www.youtube.com/watch?v=7NJlLA7eGBI.

First Class Thief

Air France, who not so long ago had a pilfering flight attendant who enriched herself at business class passengersโ€™ expense between Paris and Tokyo, now has ended the thievery of a frequent flyer upon landing on the island of Reunion. A 28-year old Canadian photographer would buy first class tickets and steal anything that wasnโ€™t nailed down from dishes, cutlery, glassware and blankets, which he sold on the internet.

We Met on a Plane

Ever meet someone on a plane who youโ€™d like to get in touch with again? A new site, started by Australian Will Scully-Power, who met his wife on a plane, started www.wemetonaplane.com . This is your answer. The site lets you post your request, and you can determine if someone had their eye on you. Simply enter your flight information and post it; you can also share it through Facebook and LinkedIn. Itโ€™s sort of a match.com in the clouds.

Select Your Seatmate

Hereโ€™s another opportunity to meet someone on a plane, but the planning takes place before the flight, as far as sixty days out. Some airlines have now combined online seat selection with social networking. KLMโ€™s new โ€œMeet & Seatโ€ program, launched February 3, lets you share your personal details by linking to your Facebook or LinkedIn profile. You can view other passengersโ€™ profiles, with their permission, and select seats near (or away from) them based on their interests. The program was initially only available between Amsterdam and New York, San Francisco and Sao Paulo for now, but the airline just announced another ten cities to the program including Atlanta, Houston, Los Angeles and Buenos Aires. Details here: http://www.klm.com/travel/us_en/prepare_for_travel/on_board/Your_seat_on_board/meet_and_seat.htm. Malaysian Airlines has a similar program with Facebook called MHBuddy. Check it out: http://www.malaysiaairlines.com/in/en/book-and-plan/mhbuddy.html

Reducing Jetlag โ€“ Through the Ears

Finnair is testing a new bright light headset with business class passengers between Helsinki and Shanghai this month. The Valkeeยฎ headset, from a Finnish design company, is a safe way to contradict long distance travel on the bodyโ€™s circadian rhythm with the shortage of natural light. ย It only requires eight minutes of use per day. The manufacturer claims a success rate of 90%. Finnair passengers fill out a questionnaire about their results. Finnair plans to sell the device on board starting in May. See the headset at www.valkee.com.

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Joel Chusid’s Airline Corner (December 2011)

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Ryanair Ahead of the Game, Again

Whether itโ€™s removing all but one lavatory, offering inflight porn entertainment or putting in standing-type seating, I could devote my entire column to the airline industryโ€™s poster child for doing the most outrageous things, but Iโ€™ll limit myself to two paragraphs. The idea of only one toilet for up to nearly 200 passengers appears to be coming to fruition, and Ryanairโ€™s CEO Michael Oโ€™Leary is optimistic that thisโ€™ll allow him to squeeze six more seats on his airplanes. His idea to charge for toilet use has apparently been dropped, but there appears to be no legal obstacle to removing two of the three on board the 189-seat Boeing 737s the Irish carrier operates. Oโ€™Leary continues to press Boeing to have the aircraft type certified to carry 195 passengers, however, saying it would result in fare reductions of 5%. He also caused a stir by announcing his intention to offer inflight pornography for a fee, available on passengersโ€™ own video devices, not on seatbacks. The idea is a year away, but on the weekend after Thanksgiving, a First Class passenger (and from the state with the largest Mormon population, Utah, no less) was arrested and criminally charged upon arrival in Boston when he was caught viewing child pornography on a flight from Salt Lake City to Boston. This is the same month Qantas was showing the sexually explicit French documentary โ€œThe Female Orgasm Explainedโ€ on its video on demand โ€œEdge Channelโ€. So Ryanair wonโ€™t be the first.

โ€ฆAnd again

Speaking of stand-up seating, it too made the news when passenger Arthur Berkowitz claimed he had to stand on a seven hour US Air flight from Anchorage to Philadephia recently. A 400+ pound passenger was assigned a seat next to him on the packed airplane and boarded at the last minute. There was simply no room for both. The flight attendants were apologetic, and the obese passenger agreed, saying โ€œIโ€™m your worst nightmare.โ€ The flight took off, but Berkowitz, who paid $800+ for his ticket, said he had to stand for virtually the entire flight. He claims he was unable to even buckle his seat belt, in his telling the story to consumer website www.elliot.com. Well, Ryanair is just ahead of the game, but alas itโ€™s profitable, having carried 75 million passengers last year. Now all this may seem amusing, but passengers were anything but tickled when a Riga-bound Ryanair flight had to return to Londonโ€™s Stansted Airport because the cockpit window was loose. The crack Ryanair team patched it up with, what else, duct tape, and off it went. Ryanair claimed the patch-up was legal, but it sure caused concern among the passengers.

The Clampetts are Back

Many years ago in my previous life at American Airlines, we experienced what was called the Clampett summer. It was an especially good year for travelers since fares had plunged to record levels and frequent flyer bonuses were triple, as airlines scrambled to recover from a strike. As a result, many people flew for the first time. The stories about people unfamiliar with airplane sounds and equipment, to say nothing of etiquette, abounded. This all came to mind when I read about Vietnam Airlines passenger Nguyen Duc Duy who recently tried to open the window on the Airbus A321 while the Hanoi-bound plane was taxiing for takeoff from Ho Chi Minh City. Instead, he opened the emergency exit door, and the slide deployed. The aircraft had to be swapped out, causing a long delay. Heโ€™ll never do that again. The same thing happened last July with another passenger who claimed he โ€œwas curiousโ€. Criminal charges were filed in the earlier case, and this one was expected to be treated the same. Like my mother used to say, โ€œIf you donโ€™t know what it is, donโ€™t touch it!โ€ So there!

Not a Happy Ending

American Airlines losing Jack the cat last summer caused a stir among social media netizens. On August 25, Jack, in his container, was checked in at New Yorkโ€™s JFK Airport for the flight to Los Angeles by his owner, Karen Pascoe. Before it could be loaded however, baggage handlers noticed the container was empty. The story went viral and the feline even had his own Facebook page: โ€œJack the Cat is Lost in AA Baggage at JFKโ€. The airline, forced to take increasingly proactive action, hired a pet detective (I had no idea they even existed), placed water and food in the cargo area and thoroughly searched for Jack while tens of thousands awaited Jackโ€™s fate online. The cat was found on October 25 in poor health and reunited with his owner, but sadly Jack passed away from on November 7 from the trauma and exposure. He had fallen through the ceiling tiles in the customs area. The Facebook page has evolved into an everlasting memorial to Jack.

On a Lighter Note

Speaking of cats, meanwhile, Taiwanese carrier EVA Air, is introducing Hello Kitty jets, dedicated to the famous Japanese white female cat with a bow. The first of three Airbus A330-300s feline aircraft debuted on October 25. They will be used on flights between Taipei and Sapporo. The Hello Kitty jets were originally introduced in 2005, but this is a new generation. See pictures and more details here: http://worldairlinenews.com/2011/10/27/eva-air-introduces-a-new-generation-hello-kitty-logojet/

Extortion in the Air or on the Ground?

It was not so funny when Austrian airline Comtel Air landed at Vienna for fuel enroute from Amristar India to Birmingham, England, and passengers were forced to cough up enough money for the airline to buy fuel for the rest of the trip in sort of a jet age โ€œholdupโ€- $31,000 worth. The choice was to pay up or get off. Initially passengers refused, causing a six hour standoff, and the flight episode drew out to more than 15 hours. Those without enough cash were escorted in small groups to airport ATM Machines to withdraw money. The story made worldwide news. Comtel Air shut down shortly thereafter, stranding many more. At least these people made it back. The airline claims the travel agent never sent them the money for the flight.

Crew Members Are Not Immune Either

Getting robbed on an airplane is not new. An Air France flight attendant was arrested a couple of years ago for regularly stealing business class passengersโ€™ valuables and currency on overnight flights from Paris to Tokyo as they slept. But crew members can be victims too. Icelandairโ€™s flight 631 was on its way from Reykjavik to Boston when a passenger decided to steal money from a flight attendantsโ€™ purse. Caught red handed, he bolted to the lavatory where he flushed the money, about $300, down the toilet. He was arrested upon arrival, pleaded innocent (โ€œI was just using the bathroomโ€), but the airline was able to recover the currency when it drained the sewage tanks after landing. Not a pretty picture.

โ€ฆNor This

If the picture of the bluish money on the ramp at Boston did not make you squeamish, then consider the North Carolina couple who were horrified to discover cockroaches crawling out of air vents and overhead bins on their AirTrans flight from Charlotte to Houston last summer. They took movies (no doubt you can find them on YouTube) and filed a $100,000 law suit.

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Joel Chusid’s Airline Corner (September 2011)

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Dressing to Fly

Since my last column, there seems to have been a continuing epidemic of poor judgment on the part of some flyers in choosing their traveling attire despite the emergence of several TV shows set in the nostalgic and well dressed 60โ€™s (Mad Men, Pan Am and The Playboy Club). I get a kick out of businessmen strolling through airports with their roller bags, clad in sport coats and shorts with dress shoes, or suits and ties with flip flops, and a lot of younger folks, male and female, with bottoms that are overly revealing, especially when they bend down to pick up their bags. These are no longer shocking, but of late some passengers have been challenged by flight crews or gate agents over their choice of dress and are consequently denied boarding or, in some cases, removed from an aircraft. A young man on his way back to Oklahoma City from a cruise was denied boarding on American Airlines at Chicago because of the profanity on his shirt, which he had picked up in Key West. He had been accommodated on Delta, but was rebooked on American, where the gate agent upheld a higher standard. He was forced to spend the night in Chicago, minus his bags. Meanwhile, rock star Billy Joe Armstrong of Green Day, was booted off a Southwest flight from Oakland to Burbank after his โ€œdroopy drawersโ€ caught the attention of a flight attendant. Letโ€™s see if the new โ€œPan Amโ€ ABC TV show influences anyoneโ€™s attention on proper dress attire, as much as I doubt it โ€“ although Banana Republicย  has launched a line of menโ€™s and womenโ€™s clothing based on the series โ€œMad Menโ€.

More Pests on a Plane

In the latest on plane critter adventures, business class passengers on a Boeing 757 operated by Russian carrier Yakutia Airlines panicked when swarms of bees escaped from the galley into the cabin on a ten hour flight from Blagoveshchensk to Moscow soon after takeoff. Why there bees in the galley in the first place? Well, they werenโ€™t there to provide fresh honey for tea, but were being transported in two cardboard boxes and were stowed in the galley by a โ€œslightly drunk traffickerโ€ at the behest of a senior airport official, according to press reports. This and other alcohol-related incidents raised concerns about aviation security in the Russian press. Meanwhile, speaking of the press, Nepal Airlines, which had experienced some embarrassing aircraft groundings due to mice or rats in the cabins, issued a press release on September 8 claiming they were not alone and cited no less than seven rodent-related incidents on other airlines. They lashed out at Air India, in particular, and also cited specific American, Delta, United and Scandinavian Airlines situations where rodents had managed to stowaway on board. Delta Connection had a bat (or a bird) that started doing laps on a flight from Madison to Atlanta that was filmed by passengers on their cell phones, but the animal, which ended up getting trapped into the lavatory, could not be found after landing. Watch the video here:ย  http://www.cnn.com/video/#/video/us/2011/08/05/vo.irpt.bird.cnn?hpt=hp_t2

And then there was the guy who attempted to board a flight at Miami bound for Brazil with seven snakes and three tortoises in his pants! While the magnetometer probably wouldnโ€™t have caught them, it was his lucky day, as well as for his fellow passengers, to be selected to go through the TSA body scanner.

Astounding Airport in Miniature

On a lighter note, but an amazing one, the worldโ€™s largest airport model is now on display at Miniatur Wunderland in Hamburg, Germany. Called Knuffingen Airport, and based on the Hamburg Airport, it took six years to construct and cost 3.5 million euros. But the result is stunning, as the model features 40 aircraft that take off and land, 90 vehicles that are moving about the airport taxiways and aprons, and much more that must be seen to be believed. At night, the airport view is dramatic, as it has been recreated down in astonishing detail right down

to the operational signs, jetbridges, lighting, parking lots and the placement of people. See the photos and a short video of this truly astounding reproduction here:

http://www.dailymail.co.uk/news/article-1383532/Knuffingen-Airport-German-builds-worlds-largest-model-airport.html. Do not miss this additional video which shows the whole airport in operation, including night shots: http://www.youtube.com/watch?src_vid=4_06qrFnvnw&v=Qz4NcTnQedo&feature=iv&annotation_id=annotation_781794

Air Fare Riots

Civil unrest is, unfortunately a global phenomenon that occurs due to political, economic and social reasons. But in New Caledonia, riots erupted recently due to increases in airfares. There were other reasons for the riots as well, which resulted in the airport on the island of Mare to be blocked for two weeks. The โ€œairfare riotsโ€ werenโ€™t a laughing matter, as there were many injuries and also fatalities as a result. There was also damage to the islandsโ€™ tourism industry. Indeed, New Caledonia is rather isolated, and air transportation is critical to getting around. I hadnโ€™t been aware of any civil unrest caused by high airfares before.

Silent Inaugural

Low cost airline bmibaby recently launched service from East Midlands Airport to Ibiza, the Balearic island known for music and parties. To celebrate, people were invited to participate in a โ€œsilent discoโ€. This is an event where people dance to music heard through wireless headphones. Two DJs were in attendance, and the impression to onlookers is that people are dancing to nothing. Creative!

Encumbered Aircraft

Arik Air flight 729, a Bombardier CRJ900, was taxiing for takeoff at Kano, Nigeria for a short flight to Abuja when something unusual happened. The plane was barred from departing by officials of Nigeriaโ€™s civil aviation authority and seized to settle a million dollar judgment against the airline. A standoff resulted, and eventually passengers and baggage were offloaded and accommodated on another flight.

An Unpatriotic Way to get an Upgrade

If youโ€™ve flown in recent years, you may have noticed how airline gate agents sometimes allow active military to board first, thank them for their service verbally and, if there are empty seats, upgrade them to First Class. A 22-year old Long Island man dressed in military garb and apparently enjoyed these privileges, including the upgrade, on several flights. But recently upon his arrival at New Yorkโ€™s JFK Airport after an American Airlines flight from Santo Domingo, an astute customs officer called his bluff when did not like his answers and discovered that he was not in the military. He had bogus ID tags, a POW insignia in the wrong place and could not state where he was based or even his rank. He was arrested, not for being creative in obtaining an upgrade, but for second-degree impersonation.

Serendipity or Karma?

One of the best things about traveling is the chance to meet interesting people. But it always amazes me on how some of these encounters can really make an impression, and even more incredible when one realizes what a small world it really is.ย  On a recent flight from Seattle to Beijing, I met Michael and Larissa, on their way on a one-year around the world journey without a planned itinerary. They are blogging their experiences at www.changesinlongitude.com and posting pictures of โ€œLittle Rockyโ€ along the way. โ€œLittle Rockyโ€ travels with them, and I had the honor, as did a Hainan flight attendant, of posing with the statuette, in the Airbus 330 galley. Most recently they visited North Korea, with Rocky in tow, and were more recentlyย  contemplating a trip to Chernobyl. A while back, I ran into Audrey and Daniel who were doing much the same, on a three year trek, with wide-eyed experiences such as a horrifically uncomfortable boat trip to rural Paraguay. We spent New Yearโ€™s Day strolling around Buenos Aires looking for a place to eat, as most restaurants were closed. This was actually a โ€œTwitterโ€ encounter, but as luck โ€“ or karma or serendipity โ€“ would have it, they were staying only three blocks from my home. Their blog is at www.uncorneredmarket.com.ย  But just today, I read a Facebook entry by one of my American friends who happened to be in Beijing on his way to Pyongyang, and he went into a noodle restaurant in the basement of a shopping mall across from the Marriott. As he was a lone diner and seats were at a premium, the hostess asked him if heโ€™d mind sharing his table with another solo customer. Agreeing, a Chinese man sat down and, speaking English, they got into a conversation and suddenly discovered that both of them knew me! The Chinese fellow worked with me several years ago, and we are still in touch, having dinner in Beijing should our schedules mesh up.

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Joel Chusid’s Airline Corner (July 2011)

Guest Editor Joel Chusid

Guest Editor Joel Chusid

Baby on Board โ€“ Not!

There has long been discussion on creating family sections on airliners to restrict the antics and noise of children to a single cabin or part thereof, leaving those adults traveling childless to enjoy the flight in peace. Well, Malaysian Airlines has skipped this step and gone directly to creating a baby-free zone in the first class compartments of its Boeing 747s. Passengers, who have paid dearly for a premium class ticket, will not be permitted to travel with infants in First Class. I suppose kids can still travel in business class and of course, economy. So peace and quiet will have a high price tag to and from Kuala Lumpur!

Pilferage In-Flight

Pilferage, of the rifling of peopleโ€™s checked luggage and removing valuable items, is a problem for airlines as itโ€™s usually difficult to determine where the theft took place. In the following case, it was obvious.ย  Brinks loaded three sacks containing over a million and a half dollars in currency on an Air Antilles ATR-42 turboprop plane from Guadeloupe to Saint Martin, a forty minute hop. A security guard seated in the cabin accompanied the shipment, which was in the aft cargo compartment.ย  After takeoff, a passenger went to the lavatory, claiming he felt ill. He spent most of the flight there where, so it was later learned, that he actually removed panels and accessed and cargo area and pocketed whatever cash he could within the time constraint. A fellow passenger, fearing for his health, summoned the flight attendant and the pilot called ahead to have an ambulance waiting. When the plane landed, the man felt miraculously better and walked off the plane and through the airport without being stopped. The sacks were $237,000 lighter, not bad for forty minutesโ€™ work. An inside job?

Pilferage Post-Flight

Ah, but hereโ€™s a real inside job. There had been reports of pilferage from baggage on buses operating from the Girona (Spain) Airport to Barcelona. Laptops, GPS units and other valuables would mysteriously disappear. Police finally apprehended the culprits who used a rather ingenious method. One would buy a bus ticket from the airport and check a large and small bag on the bus which were placed in the lower baggage compartment. The other, a contortionist, would pack himself into the larger bag. Enroute, he would get out of the large bag, open and rifle through passenger luggage, stow the booty in the small bag, and then pack himself up again. Upon arrival, the partner in crime would retrieve the two bags and no one was the wiser. One day an alert bus driver noticed a passenger struggling with a heavy bag, which turned out to contain a large, nearly six-foot sweaty man, in possession of tools and the pair was caught red-handed.

Flamingo FOD

Airport workers know what FOD is, otherwise known as โ€œforeign object debrisโ€ which means anything on a runway or taxiway that can damage an aircraft. In this case, FOD, although technically inanimate, refers to Ringo the Flamingo, who managed to shutย down a runway at the Manchester, England Airport for some five hours, holding up flights. A variety of tactics were employed to shoo the bird away from the airport but were unsuccessful. No one knows where the bird came from as none had been reported missing, and pink flamingos are hardly native to central England.

Kite Alert

Of course, birds can damage airplanes in the air, but in this case it was a kite flying that caused a nuisance over the Taixian Airport in Liaoning Province, China and caused it to close for four hours, delaying ten flights. Why it took authorities four hours to find the person flying the kite was not stated.ย  While it didnโ€™t cause any delays, other strange things can happen at airports. A main swimming naked in the waterway adjacent to the fuel farm at JFK International Airport on a hot July day was arrested for trespassing and sent for a psychiatric evaluation.

Unexpected Things on a Plane

Snakes, rats and all sort of other critters that find their way on a plane, seem to be creeping into the news of late. Speaking of creeping, imagine Jeff Ellisโ€™s shock, when he awoke on an Alaska Airlines flight from Seattle to Anchorage to find something making its way up his arm. He assumed it was a spider, brushed it off, and then it started crawling up his elbow; suddenly he felt a sting. Ellis and his girlfriend managed to snag the writhing creature, and a flight attendant stuffed it into a plastic bag. While not usually fatal, like a bee sting, this can cause some people to go into anaphylactic shock, a serious condition. A doctor on board told him it was unlikely, but he had to wait thirty minutes to be sure. EMTs met the flight upon landing, but as scorpions are rare in Alaska, they had no experience with it and had to search for information online. Alaska Airlines believes the scorpion boarded in Austin, where the flight had originated, and they graciously compensated Mr. Ellis for his trouble.

Things on a Plane Down Under

But Australia is where problems with animals and airplanes clearly come together more often. A few months earlier, a 20-passenger Dornier commuter plane was grounded in Brisbane, Australia when it was discovered that green caterpillars had invaded a pressure-sensitive instrument area. In Sydney, ten minutes before boarding during a pre-flight safety inspection, rats were discovered in a medical kit on QANTAS Boeing 767. Itโ€™s a lot more complicated than just calling an exterminator, since the planeโ€™s wiring had to be checked to ensure the animals hadnโ€™t chewed any, so that plane didnโ€™t go anywhere. In Melbourne, a few months earlier, problems with loading a cheetah on a flight to Adelaide caused a nearly one hour delay.

CQ Grounded

Starting an airline is not easy, especially nowadays. But authorities allege that Roger Sedlakโ€™s fledgling airline, CQ Air, was never destined to fly, using a Harrisburg hub with plans to serve cities in Pennsylvania and the Northeast. Instead, they claim, that he posed as an executive of the airline to secure hotel rooms for staff and customers who were actually prostitutes and their patrons. โ€œSalesโ€ were done online, which is about the only similarity to airline marketing CQ Air had. There were no aircraft, pilots or any kindย of operating authority. Federal authorities described the airline as โ€œnon-existentโ€ and Sedlak was sentenced to ten years in prison.

Unintentional Gourmet Offering

Airlines often like to showcase their national cuisines aloft, as I know well from flying Chinese carriers where sea cucumber and duck tongues, lungs and webbed feet would not be considered unusual, but in fact gourmet fare. However, Saudi Arabian Airlines got into a rather awkward situation when they were exposed in local newspapers after failing to heed a government warning not to import meat from Tunisia.ย  Authorities had suspected that beef from Tunisian suppliers was being was actually horse and donkey meat. According to Saudi newspapers, this went on for several months. Itโ€™s not known if the equine fare was served to economy or premium class passengers, but at least it wasnโ€™t pork which would have been worse.

Inflight Dress Code

Weโ€™ve come a long way from those days, even before my time, when ladies dressed up in hats and gloves and gentlemen wore ties on airplanes Mad Men style. (More on that in a minute!). Today businessmen routinely fly in shorts, flip flops and tees. Consider the case of University of New Mexico football player Deshon Marman who was removed from an Albuquerque-bound USAirways flight in San Francisco on June 15 because his pants were so baggy his boxer shorts and buttocks were in full view. Not only did he refuse to repeatedly comply with the crew memberโ€™s request to cover his exposed โ€œbody partโ€, but a policeman was injured in the resulting altercation so he was arrested. But โ€œdress code enforcementโ€, as everyone knows, is inconsistent, even on the same airline. Just a few days earlier in Fort Lauderdale, a woman snapped a picture of a grey-haired passenger preparing to board a USAirways flight to Phoenix, dressed in skimpy womenโ€™s panties, a bra, mid-thigh stockings and high heels. The picture was sent to the San Francisco Chronicle, which published it on June 22. Itโ€™s widely visible online. USAirways later defended its decision since the panty-clad pax had his โ€œprivate partsโ€ covered, but the controversy has mushroomed. If you want to see how people used to dress to fly in the Mad Men era, check out ABCโ€™s new TV show, Pan Am, slated to air starting on Sunday night, September 25.(Check local listings or see previews online: http://abc.go.com/shows/pan-am)

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