Southwest Airlines (Dallas) used to be always near the top for on-time performance. Not any more. As the airline grew to become the largest domestic carrier in the United States that has all changed.
According to this article by Bloomberg Businessweek, “Southwest has ranked near the bottom of the U.S. Department of Transportation’s monthly tally of airline on-time performance for much of the past year, with only 72.9 percent of its flights arriving on schedule during the 12 months through April 30.”
For the August and beyond schedule period, Southwest is tweaking its schedule to improve its performance.
In the past, Southwest purposely avoided congested major airports but that too has changed as it has now entered most of the top markets in the United States and soon will fly to more overseas destinations.
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Copyright Photo: Brian McDonough/AirlinersGallery.com. Southwest in the past celebrated its high scores in the top three indexes of passenger satisfaction (best on-time performance, best baggage handling and fewest customer complaints) with it special “Triple Crown” livery on Boeing 737-3H4 N647SW (msn 27717).