Category Archives: KLM Royal Dutch Airlines

KLM introduces Wi-Fi on European flights

KLM Royal Dutch Airlines Boeing 737-8K2 WL PH-BGA (msn 37593) ZRH (Rolf Wallner). Image: 941678.

KLM Royal Dutch Airlines has begun installing Wi-Fi technology on a number of aircraft of its Boeing 737 fleet. Starting today, passengers can get acquainted with using the Internet on KLM flights within Europe. The first Boeing 737-800 is now equipped to offer this service.

To achieve this, KLM has partnered with the communications company Viasat, which will supply and maintain the necessary technology. Viasatโ€™s Wi-Fi equipment will be installed on a total of eighteen Boeing 737-800s. The schedule calls for this installation to be completed by the end of this year.

“KLM continues to invest in the on-board product, so that we can continue to meet our customersโ€™ expectations and emerge from this crisis stronger than ever. On-board Wi-Fi is an important service that customers want to enjoy for the entire duration of their journey. KLMโ€™s internet service is already being used extensively on our intercontinental flights. Through this partnership with Viasat, we are ensuring that our customers can be online on European flights as well.”

Boet Kreiken, EVP Customer Experience

Free messaging

Internet connections are made possible by connecting passenger devices directly to Viasatโ€™s European satellite.ย During the flight, KLM offers a choice of three internet packages: Messaging, Surf and Stream.

Messaging allows passengers to send and receive messages via WhatsApp, Facebook Messenger, WeChat, etc., free of charge. Those who want to use more data can pay a fee and select either Surf or Stream. Customers can choose the package that best suits their needs. Those who want to watch movies should choose Stream, while Surf offers enough data for those who just want to shop online or read news articles.

Passengers can purchase the Internet packages via the KLM Portal during their flight.

KLM Portal: greater flexibility and control over the journey

The KLM Portal provides access not only to the Internet, but also to upgrades for connecting and return flights; service in the event of delays and cancellations; and services offered by our travel partners, such as booking excursions. This offers the customer greater flexibility and control over their journey.

A passenger at risk of missing their connection due to a delay, for example, can rebook their next flight to one with a later departure time via the KLM Portal. And an Economy Class passenger who wants to fly Economy Comfort on the return trip can arrange this for themselves in the Portal on the way to their destination (if availability permits).

After connecting to the Wi-Fi network on board, a passenger will not only be able to access all functionalities of the KLM Portal, but will be able to use the KLM app and KLM.com at no charge as well. The Portal is the same on every aircraft, meaning customers will have a consistent user experience no matter where they are.

All intercontinental aircraft in 2022

KLM already offers Wi-Fi on board the Boeing 787 and Airbus A330 fleets and is currently installing it on the Boeing 777 aircraft. As it stands now, 81 per cent of the intercontinental fleet is equipped with an Internet connection. Passengers are expected to have Internet access on board all intercontinental aircraft by the first quarter of 2022.

Top Copyright Photo: KLM Royal Dutch Airlines Boeing 737-8K2 WL PH-BGA (msn 37593) ZRH (Rolf Wallner). Image: 941678.

KLM aircraft slide show:

Air France-KLM and China Eastern Airlines to reinforce their partnership

Air France-KLM has made this announcement:

In the context of the participation of China Eastern Airlines to the share capital increase of Air France-KLM, both airline groups have decided to extend the scope of their partnership through:

ย  ย  ๏‚ท an intensified commercial cooperation and an extended collaboration to noncommercial related activities (e.g. ground services, catering or maintenance) ;

ย  ย ย ๏‚ทย  an increased footprint on the Beijing market, with the Paris-Beijing and Amsterdam-Beijing routes joining the current Joint Venture existing between Air France-KLM and China Eastern Airlines when conditions are satisfied.

Air France-KLM and China Eastern Airlines are historical partners, with a codeshare cooperation that started in 2000 on the Paris-Shanghai route, a first Joint Venture agreement signed between Air France and China Eastern Airlines in 2012, and an extension of this
agreement to KLM in 2016. China Eastern Airlines took an equity stake in Air France-KLM in 2017, shaping the ambition for a long term strategic partnership.

With this expansion of the cooperation between Air France-KLM and China Eastern Airlines,ย both airline groups clearly are clearly paving the way to create the most efficient and powerful Joint Venture between Europe and China.

Air France-KLM announces a plan of capital-strengthening measures with the objective of strengthening its balance sheet, preparing the recovery and repositioning the Group on a sustainable financial trajectory

Air France-KLM Group has made this announcement:

๏‚ท Air France-KLM has announced the following measures in relation to Air France, which have been approved by the European Commission in its decision to authorize a โ‚ฌ4 billion French State measures to recapitalize Air France and its Holding company:

๏€ญ A capital increase for an amount up to โ‚ฌ1 billion, with a priority subscription period for shareholders, subject to market conditions and the prior approval on the prospectus by the Autoritรฉ des marchรฉs financiers (the โ€œAMFโ€) and,

๏€ญ Simultaneously, conversion of the โ‚ฌ3 billion French State direct loan drawn into perpetual hybrid bonds instrument.

๏‚ท The Dutch State is continuing discussions with the European Commission regarding potential capital-strengthening measures for KLM.

๏‚ท Additional measures to further strengthen the Groupโ€™s capital are currently under consideration, with several steps to be taken before the 2022 Annual General Meeting.

On April 5 the Air France-KLM Groupโ€™s Board of Directors approved a plan to start the restoration of the Group’s negative equity and further reinforce its cash position:

Capital increase with priority subscription period for shareholders – The Group intends to launch a capital increase subject to market conditions and the approval on the prospectus by the AMF.

– This capital increase will be launched without preferential subscription rights but with a priority period for the shareholders, within the limits of the nineteenth resolution approved at the Annual General Meeting on May 26, 2020, allowing existing shareholders to not be diluted, by subscribing shares during the priority period up to their stake in Air France-KLMโ€™s share capital. The offering will be composed of a private placement to institutional investors, a public offering and a priority period allowing all shareholders to support this transaction.

– The French State commits to participate in the capital increase while keeping its stake strictly below 30% of the share capital and voting rights.

– China Eastern Airlines intends to participate while keeping its stake strictly below 10% of share capital, as part of further reinforcement of strategical cooperation with the Group.

– The Dutch State which holds 14.0% of the share capital, has informed the Group that it will not subscribe to this capital increase.

– Delta Air Lines which holds 8.8% of the share capital, has informed the Group that it will not subscribe to this capital increase due to the current framework of the CARES act in place in the United States.

– This operation will improve the Groupโ€™s equity by up to โ‚ฌ1 billion under IFRS and French GAAP accounting standards, and bring the same amount of new money to the Group for the benefit of Air France. Simultaneously, the fully drawn conversion of โ‚ฌ3 billion French State loan into perpetual hybrid bonds instrument (โ€œSuper Subordinated Notesโ€):

– The โ‚ฌ3 billion direct loan provided by the French State to Air France via Air FranceKLM late in May 2020 will be converted into Super-Subordinated Notes of the same nominal amount to Air France via Air France-KLM, allowing the Group to restore part of its equity under IFRS accounting standards.

– This operation will improve the Groupโ€™s equity by โ‚ฌ3 billion under IFRS accounting standards with no cash impact, while increasing the Groupโ€™s flexibility in its mandatory debt redemption profile spread over time (with Non Call period ranging from 4 to 6 years).

The Dutch State approved this set of actions and indicated that it was continuing discussions with the European Commission on potential capital- strengthening measures for KLM.

Together with the expected recovery in EBITDA, this first step of capital-strengthening measures will progressively help the Group to reduce the Net Debt/EBITDA ratio below 3.0x by 2023.

Additional measures to further strengthen the balance sheet are currently under consideration with several steps to be taken before the 2022 Annual General Meeting, as the Groupโ€™s net equity will remain negative after this first step.

These measures could include the issuances of appropriate amounts of new equity as well as proportionate quasi-equity instruments, subject to market conditions. The hybrid perpetual bond instruments fully subscribed by the French State and resulting from this first step recapitalization could be used to compensate in part, by way of netting, to future equity and or quasi-equity raisings by the Group.

The objective of such additional measures will be to further reinforce the Groupโ€™s equity situation and reduce its Net Debt/EBITDA ratio circa 2.0x by 2023. In order to achieve this, specific delegations would be then required and submitted at the Groupโ€™s next General Meeting, scheduled on May 26.

Additionally, the French state-backed loan (Pret Garantie dโ€™Etat โ€œPGEโ€) of โ‚ฌ4 billion has been extended with a final maturity date in 2023. The Dutch State-backed loan guaranteed loan of โ‚ฌ2.4 billion has a maturity date in 2025. These elements enable smoothen the debt redemption profile of the group and the airlines a smooth extension of the debt maturity profile of the Group.

Commitments made in order to comply with the European Commissionโ€™s โ€œTemporary Framework for State aid measures to support the economy in the current Covid-19 outbreakโ€ (TF).

Air France-KLM will be subject to commitments made by the French government in order to comply with the European Commissionโ€™s โ€œTemporary Framework for State aid measures to support the economy in the current Covid-19 outbreakโ€ (TF).

These commitments, specifically paragraphs 60-61 and 71-78 of the TF, include Air Franceโ€™s release of up to 18 take-off and landing rights (slots) at Paris-Orly airport to a competing carrier in order to create or develop an existing base at that airport, provided that the competing carrier obtaining Air Franceโ€™s slots bases its aircraft and crews at Paris-Orly airport, in compliance with national and EU labour laws. Other general commitments were made under the TF, including restrictions on acquisitions, share buy-backs dividend distributions and executive managementโ€™s remuneration. These commitments are applicable to the entire Group with the exception of KLM and its subsidiaries.

The Group has reiterated the economic, financial and environmental commitments made in the framework of the State loan and reflected in its transformation plan. The Group therefore maintains an ambitious environmental roadmap to accelerate the Group’s sustainable transition, in line with the objectives of the National Low Carbon Strategy (Stratรฉgie Nationale Bas Carbone โ€œSNBCโ€).

โ€œTodayโ€™s announcement demonstrates both the strong commitment of the French State and the renewed support of the Dutch State to help the Group weather this pandemic and this crisis,โ€ said Anne-Marie Couderc, Chair of Air France-KLM Board of Directors. โ€œThe commitment of our long-standing partner China Eastern Airlines to participate in the forthcoming capital increase also highlights a resolute confidence in the strengths and prospects of the Air France-KLM Group.โ€

โ€œThese first recapitalization measures are an important milestone for our Group in this exceptionally challenging period,โ€ said Air France-KLM Group CEO, Benjamin Smith. โ€œThey will provide Air France-KLM with greater stability to move forward when recovery starts, as large-scale vaccination progresses around the world and borders reopen. Ensuring Air FranceKLM maintains a sustainable financial trajectory is paramount to realizing our strategic plan, continuing the execution of our transformation plans at the Group and at our airlines. I would like to thank our employees for their engagement and their responsibility throughout this crisis. We will continue to work together to drive new efficiencies as we seek to lower unit costs and emerge stronger when the industry rebounds with the ambition to achieve European leadershipโ€.

Outlook for Q1

As expected, the Air France – KLM Group continued to be negatively impacted by the COVID crisis during the first quarter of 2021, notably by the surge of a third wave of the pandemic in several European countries and by the continuation of air travel restrictions taken by a significant number of countries.

Based on the accounting results of January and February and on the reforecast made at the end of each month, the Group expects the operating result for the first quarter of 2021 to be around EUR -1.3 billion, and EBITDA to be around EUR -750 million, below Q4 2020 EBITDA as indicated at full year 2020 results presentation. It should be noted that in the first two months of 2021, operating result and EBITDA were significantly better than the Group’s budgeted assumptions, and capital expenditure was also 10% below budget over that period, reflecting the effective control introduced by management on CAPEX, allowing the Group to have a solid 8.8 billion euros of liquidity and credit lines at disposal at 28 February 2021.

Over the coming months, and in particular at the beginning of the summer, the Group still expects a significant recovery in demand, assuming the positive effects of the accelerated vaccination campaigns in several countries could trigger less stringent restrictions on passenger travel across those countries.

KLM reports a 1.2 billion euros operating loss in 2020

Photo: Winter scene at the AMS hub.

KLM Royal Dutch Airlines issued this financial report for 2020:

“2020 was an incredibly tough year for KLM and its people. The relentless COVID pandemic brought KLM’s network to a virtual standstill in April and led to unprecedented losses and increased debt. We had to recalibrate many of our ambitions and constantly adjust our plans. Given the strategic importance of the KLM network for the Netherlands, the government has supported us with loans and guarantees on credit facilities. The NOW scheme has also helped us greatly. Nevertheless, it was with pain in our hearts that we had to say goodbye to more than 5,000 hard-working and dedicated colleagues in 2020. They were part of the blue KLM family.

At the same time, we as KLM are proud that we were able to make an important contribution in 2020 by repatriating 250,000 Dutch people and fellow Europeans and by bringing so many essential medical supplies to the Netherlands with (extra) cargo flights. KLM’s response to the COVID pandemic was a testament to our resilience, creativity and agility.

The consequences of this pandemic are clearly visible in the 2020 figures.ย  KLM’s turnover fell by 54% to โ‚ฌ5 billion. While our anniversary year saw a record 35 million customers, in 2020 only 11 million customers travelled with KLM. KLM’s total operational result came in at a loss of โ‚ฌ1.2 billion, despite the fact that the cargo division managed to improve its margins as a result of the strong increase in demand for cargo capacity.

KLM’s financial results show how serious the situation is. Thanks to the support of the Dutch government, KLM has been able to maintain its financial liquidity. I know that I speak for everyone at KLM when I say that we are very grateful to the government and, through it, to Dutch society. The KLM people, in turn, have made their contribution by agreeing to the far-reaching conditions of this financial lifeline from government and banks.

The world of aviation will look very different for a longer period of time, with less traffic and pressure on revenues. This year has also started much less well than we had initially anticipated. Despite that, and looking to the second half of 2021, I sense cautious optimism and hope. People will start flying again and slowly but surely KLM will be able to fly the global network again with all the options available to its customers. KLM’s ambition is not only to survive, but also to remain an important and responsible player in the airline industry after the crisis. To achieve this, a restructuring plan has been drawn up, called ‘From More to Better’. The restructuring plan is agile, based on different market and recovery scenarios, and will allow us to be flexible and create opportunities in the areas of customer experience, digitalization, sustainability and technology.

With the help of our loyal customers and committed staff, KLM will weather this storm and get better, continuing to fulfil its important social and economic role for Dutch society. We will continue to pursue our ambitions and lead the way in sustainability and innovation. The Netherlands can continue to count on our full commitment and contribution when it comes to realizing these ambitions.”

Pieter Elbers – KLM President & CEO

Air France-KLM loses 1.7 billion euros ($2.05 billion) in 2020

Air France-KLM Group issued this financial statement:

The COVID-19 crisis severely impacted the Full Year 2020 results:

๏‚ท Revenue at 11.1 billion euros, down 59% compared to last year

๏‚ท EBITDA loss at -1.7 billion euros, limited due to cost control

๏‚ท Group net employee cost down 35% in 2020 compared to last year, supported by staff reductions, state support mechanisms and activity related wages. Average number of FTEs (Full Time Equivalent) in December 2020 decreased by 8,700 compared to December 2019

๏‚ท Operating result at โ€“4.5 billion euros, down 5.7 billion euros compared to last year

๏‚ท Net income at -7.1 billion euros, including restructuring provision at -822 million euros, overhedging at -595 million euros and fleet impairment at -672 million euros

๏‚ท Net debt at 11.0 billion euros, up 4.9 billion compared to end of 2019 ๏‚ท At 31 December 2020, the Group has 9.8 billion euros of liquidity and credit lines at disposal

Read the full report.

KLM develops a safe alternative testing protocol for crews

KLM Royal Dutch Airlines has issued this statement:

After constructive consultations withย the Dutch National Institute for Public Health and the Environment (RIVM), KLM has developed a safe alternative testing protocol for crews leaving the airport in countries that are not on the governmental list ofย safe countries. This includes an alternative whereby, among other things, the rapid antigen test for this crew will be arranged at Amsterdam Airport Schiphol before departing from and after returning to the Netherlands. In addition, there are local safety guidelines at the destinations. The government has indicated that this protocol meets the requirements.

KLM has also implemented the flight ban from the United Kingdom, South Africa and South America to the Netherlands as of 23 January.ย Cargo flights are excepted in the government measures.

For passengers traveling to Amsterdam from high-risk areas antigen tests are required by the Dutch government, in addition to the already existing PCR test requirement. The necessary procedures have also been put into effect. For a number of customers, the imposed 4-hour limit for this antigen test also causes practical problems, because not all airports in the world have antigen testing facilities. KLM helps customers where possible.

The operation to the limited set of safe countries remains unchanged.

Keeping flight operations running in a safe and responsible manner is and remains KLM’s priority, also since the COVID-19 outbreak in early 2020. This has enabled us to maintain essential travel, repatriation and the transport of necessary cargo so far. In addition, KLM has taken numerous measures on board, such as HEPA filters, facemasks and adjustment of the onboard service. The safety and health of our customers and staff have the highest priority for KLM. KLM also wants to continue to contribute to the fight against the COVID-19 pandemic. To this end, consultation remains necessary on effective and practicable appropriate measures for aviation, taking into account international agreements.

KLM will have to shed a further 800-1,000 jobs

KLM has made this announcement:

KLM is compelled to further downsize its organization. We have already taken an unbelievable array of measures to cope with the crisis sparked by the coronavirus pandemic. Regrettably, this resulted, among other things, in the loss of 5,000 jobs and colleagues at KLM in 2020.

This number was based on the premise that air traffic would begin to recover in 2021. However, KLM has repeatedly warned that this recovery might be delayed, which means a downgrading of the scenario and consequently the loss of more jobs.

The current reality is that the recovery of long-haul traffic will be delayed longer than anticipated, primarily due to existing and new international measures and travel restrictions. This means KLM will have to shed a further 800-1,000 jobs, including 500 FTEs in the Cabin domain, 100 in the Cockpit domain, and 200 to 400 in the Ground domain. The total number of jobs KLM has then reduced will be close to 6,000.

Pieter Elbers,ย CEO KLM:ย โ€œIn July 2020, we announced that 5,000 of our colleagues would have to leave KLM, after which we engaged with intensive consultation and cooperation with all social partners. Various instruments were made available as part of a social plan. These adjustments were very painful, but successful. I have every faith we will resolve these new challenges together once more.

The further downsizing of our organization does not yet encompass the latest measures announced by the Dutch government in the past 48 hours. These new measures are, however, in line with the restrictions and dynamics we have had to contend with since the start of the pandemic. Even if our crew members are exempt from the new regulations, the further loss of jobs will regrettably be inevitable. The impact of the latest measures will become evident in due course.โ€

KLM halts all long-haul flights to Amsterdam due to new COVID-19 rules

From Reuters:

“KLM, the Dutch subsidiary of Air France KLM, will halt all its 270 weekly long-haul flights to the Netherlands from Friday after new COVID-19 rules were imposed by the Dutch government, a spokeswoman for the airline said.

Among a series of new regulations announced on Wednesday was a requirement for passengers and crew to show evidence of a second negative rapid coronavirus test taken just before departure.”

Air France KLM Martinair Cargo launches worldโ€™s first SAF program for the airfreight industry

Air France KLM Martinair Cargo has launched the worldโ€™s first sustainable aviation fuel (SAF) program for the airfreight industry, enabling freight forwarders and shippers to reduce their COโ‚‚ emissions. By investing in the Cargo SAF Program, customers will not only help pioneer the use of SAF in our industry, but will also scale up the SAF market, contributing to a cleaner future for air transport.

SAF โ€“ a key instrument in reducing COโ‚‚ emissions The first step towards a carbon-free future is carbon-neutral growth in our industry, which implies there should be no increase in COโ‚‚ emissions despite traffic growth. Investing in SAF is a necessary step in this process and one of the primary instruments in reducing COโ‚‚ emissions. For years, Air France and KLM have led the way in terms of fuel efficiency and seeking alternative fuel solutions. KLM operated the worldโ€™s first commercial flight using SAF on 29 June 2011, with a flight from Amsterdam Airport Schiphol to Paris Charles de Gaulle. Shortly thereafter, we began offering our corporate customers the option of compensating for COโ‚‚ emissions from business travel by investing in SAF.

Video:

SAF is still not widely available. That is why we have set up this program for shippers and forwarders, to stimulate and enlarge the market for SAF. Your investment will help to further develop SAF and the market for SAF, but also to put SAF higher on the agenda of all stakeholders. This new program will enable us to team up with shippers and forwarders who share our commitment to sustainability, making SAF more widely available at a more reasonable price, competing with standard jet fuel.

Customers determine level of engagement

The Cargo SAF Program enables shippers and forwarders to power a percentage of their flights with SAF. Customers determine their own level of engagement and we ensure that their entire investment is used for sourcing SAF. When investing in SAF, our customers receive a third-party audited report, justifying the purchased volume of SAF in relation to traffic and indicating the reduction in COโ‚‚ emissions achieved. By participating in the Cargo SAF Program, our customers not only reduce the carbon footprint, but confirm their commitment to leading the industry towards a more sustainable future. Only with the support of all industry stakeholders can we successfully develop a more viable market for SAF.

KLM Cargo (Royal Dutch Airlines) - Martinair Boeing 747-406 ERF PH-CKB (msn 33695) AMS (Ton Jochems). Image: 951924.

Above Copyright Photo: KLM Cargo (Royal Dutch Airlines) – Martinair Boeing 747-406 ERF PH-CKB (msn 33695) AMS (Ton Jochems). Image: 951924.

KLM aircraft slide show:

Delta and KLM Royal Dutch Airlines to offer COVID-tested flights from Atlanta to Amsterdam

Delta Air Lines has made this announcement:

Trans-Atlantic partners Delta Air Lines and KLM Royal Dutch Airlines are launching COVID-tested flights from Atlanta to Amsterdam, effective Dec. 15. The airline partners have worked with the Dutch government, Amsterdam Airport Schiphol and Hartsfield-Jackson Atlanta International Airport to deliver a comprehensive COVID-19 testing program that will allow eligible customers to be exempt from quarantine on arrival after receiving a negative PCR test result on landing in the Netherlands.

The COVID-tested flights will operate four times per week from Atlanta to Amsterdam, with Delta and KLM operating two frequencies each. Only passengers with negative test results will be accepted on board. The flights will initially run for three weeks and, if successful, the airlines hope to extend the program to other markets.

Customers will be able to choose the COVID-tested flights when they purchase their tickets online or opt for one of the alternative Delta or KLM daily flights between Atlanta and Amsterdam that are not covered within the trial program.

Entry requirements for the Netherlands normally include 10 days of quarantine.ย  However, by completing a negative PCR test five days before arrival in the Netherlands and self-isolating until departure, customers can choose to complete the quarantine ahead of their departing flight. No quarantine will be required upon arrival once the customer tests negative via a second PCR test at Schiphol airport.

This new protocol will be available to all citizens permitted to travel to the Netherlands for essential reasons, such as for certain specified work, health and education reasons Customers who are transiting via Amsterdam to other countries will still be required to follow entry requirements and any mandatory quarantine in place at their final destination.

To fly on Delta and KLMโ€™s COVID-tested flights from Atlanta to Amsterdam, customers will need to:

  • Take a COVID-19 Polymerase Chain Reaction (PCR) test 5 days before arrival in Amsterdam.
  • Take a rapid antigen prior to boarding at the Atlanta airport.
  • Take a PCR test directly upon arrival at Schiphol.