Brussels Airlines to fly to Antalya and Santorini

Brussels Airlines Airbus A320-214 OO-SNB (msn 1493) CDG (Jacques Guillem). Image: 937526.

Brussels Airlines (Brussels), according to Airline Route, will open two new seasonal holiday routes for the summer season.

The flag carrier will open the Brussels – Santorini (Thira), Greece route on May 4. It will operate weekly until September 28.

This will be followed by the Brussels – Antalya, Turkey route on June 29. Four flights a week will be operated.

In addition, Brussels Airlines will be operating holiday routes this summer previously operated by Thomas Cook Airlines (Belgium).

Copyright Photo:ย Brussels Airlines Airbus A320-214 OO-SNB (msn 1493) CDG (Jacques Guillem). Image: 937526.

Brussels Airlines aircraft slide show:

Swiss opens its new Zurich First Class Lounge

The new Swiss First Lounge A at Zurich Airport will open its doors on Monday, March 5.

The 650-square-meter lounge features check-in facilities, its own security checkpoint, an ร  la carte restaurant and a barista bar serving a wide range of Swiss grappas and further fruit brandies. Swiss will also be introducing an exclusive new chauffeur service in Zurich this summer for its inbound First Class guests.

Swiss International Air Lines will be offering its First Class travellers and HON Circle Members of the Lufthansa Group an exclusive new Swiss First Lounge in Zurich Airportโ€™s Terminal A from next Monday onwards. The new lounge, which is accessible via an escalator from the Terminal A departure concourse, enables guests to check in simply and conveniently at the welcome desk, hand in their registered baggage and then pass through a dedicated security checkpoint. Travellers departing in winter for warmer climes can also deposit their coat free of charge in a lockable wardrobe facility.

A wide range of work and rest options

The new 650-square-meter lounge has been designed in the style of the existing Swiss First Lounge in the airportโ€™s Terminal E, and offers lounge suites, a lounge club with inviting leather sofas, a business zone and a meeting room with a view of the apron area. Further facilities include a relaxation room with two loungers, and a smokersโ€™ lounge with its own outside section and a choice of fine whiskies. With its bright oiled-oak parquet floor, its Jura limestone walls and its elegant furnishings by Swiss designers such as Vitra and de Sede, the new lounge exudes an ambience of refined exclusivity.

Culinary variety and an extensive barista bar with Swiss products

The centerpiece of the new Swiss First Lounge A is its extensive barista bar, at which guests can sample various speciality coffees and choose from over 100 Swiss grappas and further fruit brandies. On the culinary front, the new lounge offers both an ร  la carte restaurant and a front cooking option. So every guest is free to decide whether they wish to be served their food and drinks or prefer to help themselves.

The new Swiss First Lounge A is primarily intended for guests who wish to enjoy their time at the airport before their short-haul flight. Travellers to long-haul destinations will be taken directly by limousine from Lounge A to the Swiss First Lounge in Terminal E, which is the departure point for long-haul flights. The new Swiss First Lounge A is available to all Swiss First Class guests and HON Circle Members of the Lufthansa Group. The lounge will be open daily from 05:30 to 22:30.

An exclusive chauffeur service for Swiss First customers arriving in Zurich

Swiss will also be offering an exclusive new service this summer to its First Class customers arriving in Terminal E, in Terminal B or at a remote aircraft stand. The new chauffeur service will collect the customer from the aircraft door and take them directly to the relevant passport or security control in Terminal A or B.

Photos: Swiss.

Alaska Airlines introduces its San Francisco Giants logo jet

Alaska's 2018 San Francisco Giants logo jet

Virgin America had a long relationship with its hometown MLB San Francisco Giants. Each year they introduced an Airbus A320 Giants logo jet.

As the Giants prepare for the 2018 baseball season, there is now a new Airbus A321 Giants logo jet that has just entered revenue service.

With the takeover and merger of Virgin America, Alaska Airlines is now the operator of the aircraft. Alaska is a new partner with the baseball team.

As previously reported, on September 13, 2017,ย Alaska Airlines announced the company has signed an agreement to become the official airline of the San Francisco Giants for the next seven years, extending the partnership that Virgin America established with the organization in 2008. To celebrate this partnership and Alaska’s commitment to the Bay Area, the company unveiled the design for an Airbus 321 featuring the Giants logo and team colors that is now flying.

 

“Our commitment to San Francisco and our Bay Area employees has never been stronger and, as part of that, we’re thrilled to extend the Giants sponsorship for the next seven years,” said Andrew Harrison, chief commercial officer at Alaska Airlines. “As the official airline of the Giants, we look forward to supporting both the organization and fans at the airport and on the field for many years to come.”

“The Giants are grateful to Alaska for recognizing the value we built through our partnership with Virgin America in serving both our baseball fans and airline passengers over the past ten years. We look forward to working with the great people at Alaska to continue enhancing our customers’ experiences both at the park and on the plane through our new and expanded partnership,” said Jason Pearl, Giants senior vice president of partnerships and business development.

The extended partnership features several cobranded elements which will be introduced over the next several months leading into the 2018 season. They include:

  • An Alaska Airlines customized suite located in AT&T Park’s right field with views of McCovey Cove;
  • The naming rights to the AT&T Park Club Level which will be called the “Alaska Airlines Club Level” and be updated to combine the look and feel of the airline with the premium level experiences Giants fans have appreciated on this level of the ballpark; and
  • The new Giants-themed Airbus 321, operated by Virgin America, will feature the iconic Golden Gate bridge in orange across the fuselage with the orange and black Giants logo above the wing and a large black “SF” on the back section of the fuselage.

The Alaska/Giants partnership will also feature many fan-friendly components including:

  • Alaska in-flight Giants offers;
  • Special vacation packages for Giants fans through the Giants Vacations program;
  • Alaska serving as the presenting partner for the Giant Races, which are a series of foot races that include events such as a Half Marathon, 10k, 5k and Kids Race/Family Relay, held in Scottsdale, Sacramento, San Jose and San Francisco and benefit local community groups;
  • Continuation of the highly popular “Two-For-One” Flight Voucher event for the first 40,000 Giants fans attending a Giants home game each season. The first “Two-For-One” event will be this coming Sunday, Sept. 17; and
  • Alaska will launch a seasonal, twice daily flight from San Francisco to Phoenix, Arizona for Giants fans to attend Spring Training in 2018. The flight schedule is being finalized and tickets will go on sale later this year.

Another important element of this partnership will be the collaboration and support of both Alaska Airlines and the Giants on important community initiatives and programs focused on youth and education throughout the San Francisco Bay Area.

Copyright Photo:ย Alaska Airlines Airbus A321-253N WL N924VA (msn 7942) (San Francisco Giants) SFO (Mark Durbin). Image: 941105.

Alaska Airlines aircraft slide show (Airbus):

Alaska Airlines aircraft slide show (Boeing, current livery):

WestJet announces the President of Swoop

Steven Greenway has been announced as President of Canada-‘s first ultra-low-cost carrier (ULCC), Swoop. (CNW Group/WESTJET, an Alberta Partnership)

Swoop has announced Steven Greenway as President of Canada’s first ultra-low-cost carrier (ULCC), Swoop. Steven will join Swoop on March 5, 2018.

Reporting to Gregg Saretsky, WestJet Group President and CEO, Steven will have end-to-end accountability for all strategic aspects of Swoop, including short and long-term planning, branding, pricing, product development, and operationalization of the ULCC in 2018 and beyond. Bob Cummings, the WestJet executive in charge of Swoop launch, will move into the role of WestJet Executive Vice-President, Strategy and Guest Services.

“Steven brings extensive expertise in ULCC operations including sales, distribution, planning, revenue management, as well as loyalty and commercial strategy; all expertise that we welcome to the table,” said Gregg Saretsky. “Swoop’s brand and booking launch, successfully led by Bob Cummings, has provided an excellent foundation and we look forward to having Steven’s vast experience and drive to take Swoop from here.

“I’m incredibly humbled to be joining the Swoop team,” said Steven Greenway. “It’s thrilling to be part of the Swoop story and to have the chance to drive Swoop to change the Canadian travel market in the same way that WestJet did two decades ago. Being part of an airline start-up is a magical experience as our team looks to make their mark on an airline that will last well into the future of Canadian aviation.”

Steven joins Swoop with more than 20 years of airline, loyalty and advisory experience with an emphasis on low-cost carriers (LCC). Steven’s most recent roles were as CEO of reward-U, the pioneering LCC loyalty program of HK Express and as the Board Director of Zuji, one of Asia’s leading online travel agencies where he was responsible for helping drive operational excellence, strategic planning and accelerating revenue growth for both organizations. Steven has also worked in a variety of executive and leadership roles at airlines including Japanese LCC Peach Aviation, Virgin Blue, Virgin Atlantic and Qantas. More recently Steven was a founding member and Chief Commercial Officer for Scoot, Singapore Airlines’ successful mid-to-long-haul LCC. Steven has a Bachelor of Economics and a Bachelor of Political Science.

All images by WestJet.

Pilot mentors young man who wanted to fly โ€“ and 20 years later, theyโ€™re both captains at Alaska

Alaska Airlines Captain Chris Cice, left, helped mentor Todd Swenson, right. In February, Swenson became one of Alaskaโ€™s newest captains.


From Alaska Airlines blog. By Marianne Lindsey, Staff Writer, Alaska Airlines.

When Alaska Airlines Captainย Chris Ciceย started chatting with a guest on a flight from Seattle to Oakland about 20 years ago, he had no idea that heโ€™d inspire a new captain.

Fast forward to today: That guest โ€“ย Todd Swensonย โ€“ was promoted to captain at Alaska Airlines in February, fulfilling a dream that Cice helped him visualize.

It all started 20 years ago. Cice was a newly hired first officer with Alaska and was dead-heading in the main cabin from Seattle to Oakland. When Cice boarded the flight, he noticed a guest in his assigned seat. So he took the middle seat, next to a man in the window seat deeply ensconced in his book.

โ€œI noticed that the man was reading a book by aviation author John Nance,โ€ Cice said. โ€œAbout halfway through the flight, my curiosity got the better of me and I asked him if he liked flying.โ€

The guest was Swenson. And that question from the friendly Alaska pilot changed the course of his life.

He figured he was too old

Swenson said, indeed, he loved flying. In fact, it was something he had considered earlier in his life, but figured he was too old now.

Cice, in learning that the young man was only in his late twenties, told him that wasnโ€™t too old.

โ€œIn fact, I was 32 when Alaska hired me,โ€ Cice told him.

That led to a conversation that pretty much lasted the entire flight. Cice encouraged Swenson to follow his dreams.

The two exchanged phone numbers and a few months later Cice received a call from Swenson asking if he remembered him from the flight. Swenson told Cice that he was going to start classes on his pilotโ€™s certificate.

Cice and Swenson kept in touch. Cice even joined Swenson on one of his flights, while on a layover in Oakland.

โ€œI encouraged Todd to consider flying as a profession, if that was something he really wanted to do,โ€ Cice said.

Quit his job to start aviation career

Swensonโ€™s parents thought he was crazy and wanted to meet the guy who was encouraging their sonโ€™s career change. They met and shortly thereafter, Swenson quit his job and drove to Florida to start his aviation career. Cice accompanied him on the road trip.

Fast forward seven years, and with a recommendation letter from Cice, Swenson was hired as an Alaska first officer. At the end of training, Cice pinned Swensonโ€™s wings on.

Nearly 12 years later, Swenson upgraded to captain. And yes, his mentor was with him sitting in the jump seat in the flight deck, along with check ride Captainย Doug Burton.

The two today remain friends, even standing in as best man at each otherโ€™s weddings.

โ€œI look back to almost 20 years ago sitting next to Todd and I would have never imagined that sitting next to someone and having a conversation could change the course of their life,โ€ said Cice.

Photo: Alaska Airlines.

Delta updates its service and support animals policy

Delta Air Lines on March 1, 2018 issued this statement:

Delta’s updated policy for those traveling with service and support animals begins today. The new requirements support Delta’s top priority of ensuring safety for its customers, employees and trained service and support animals, while supporting the rights of customers with legitimate needs, such as disabled veterans, to travel with trained animals.

The policy change follows an 84 percent increase in reported incidents involving service and support animals since 2016, including urination/defecation, biting and even a widely reportedย attack by a 70-pound dog. Delta carries approximately 700 service or support animals daily โ€”ย nearly 250,000 annually. Putting this into perspective, Delta carries more than 180 million passengers annually. Customers have attempted to fly with comfort turkeys, gliding possums, snakes, spiders and more. Ignoring the true intent of existing rules governing the transport of service and support animals can be a disservice to customers who have real and documented needs.

“The rise in serious incidents involving animals in flight leads us to believe that the lack of regulation in both health and training screening for these animals is creating unsafe conditions across U.S. air travel,” said John Laughter, Delta’s Senior Vice President โ€”ย Corporate Safety, Security and Compliance. “As a leader in safety, we worked with our Advisory Board on Disability to find a solution that supports those customers with a legitimate need for these animals, while prioritizing a safe and consistent travel experience.”

In developing the updated requirements, Delta solicited the feedback and input of its 15-memberย Advisory Board on Disability, a group of advocates established more than a decade ago and made up of Delta frequent flyers with a range of disabilities. Delta also incorporated feedback from other advocates for passengers with disabilities.

“We are pleased that Delta responded in a timely way to the concerns we raised about their policy for guide dogs and other service animals,” said Mark Riccobono, President of the National Federation of the Blind. “We also note Delta’s expressed commitment to listening to its passengers. In light of that commitment, we look forward to sharing our expertise with Delta so that it can provide equal service to blind passengers in all of its operations.”

Since Delta’s announcement, other airlines have implemented changes and media outlets continue to highlight the lack of regulation and the increased availability of fraudulent certification.

Outside of the aviation industry, a dramatic increase in fraudulent service animals has ledย 18 states to introduce lawsย that make it a crime to fraudulently represent a service animal.

Delta’s updated policy

Any customer traveling with a service or support animal on or after March 1 will need to meet the new requirements as outlined below:

Traveling with a trained service animal

  • In some cases, customers with a trained service animal may be asked to show the animal’s Veterinary Health Form and/or an immunization record or other proof that the animal’s vaccinations are up to date. Customers are encouraged, but not required, to submit this form to Delta’s Service Animal Support Desk via Delta.com before traveling.
  • These customers can check-in via Delta.com, the Fly Delta mobile app, airport kiosks or with an airport agent.

Traveling with an emotional support animal or psychiatric service animal

  • Customers traveling with an emotional support animal or psychiatric service animal will be required to submit a signed Veterinary Health Form and/or an immunization record (currentย within one yearย of the travel date), an Emotional Support/Psychiatric Service Animal Request form that requires a letter prepared and signed by a doctor or licensed mental health professional, and a signed Confirmation of Animal Training form. These forms are required and must be submitted to Delta’s Service Animal Support Desk via Delta.com at least 48 hours before travel.
  • These customersย mustย use the full-service check-in process with an airport agent.

Delta established the Service Animal Support Desk to improve the travel experience for customers traveling with service and support animals. This desk will verify that the above documentation is received and confirm the customer’s reservation to travel with an emotional support or psychiatric service animal before arrival at the airport. If a form is not completed, a representative will communicate with the customer via e-mail to request the missing or incomplete items.

Additional information on types of accepted animals and other questions related to traveling with service and support animals isย available here.

Fiji Airways and Alaska Airlines expand their partnership with a codeshare agreement

Best Seller

Fiji Airways, Fiji’s National Airline, and Alaska Airlines have expanded their current partnership by signing a codeshare agreement on flights from San Francisco to two popular US cities. The codeshare agreement enables Fiji Airways to place its “FJ” code on Alaska Airlines’ flights from SFO to Seattle (SEA) and Portland (PDX), offering Fiji Airways guests seamless connections to these cities via San Francisco, and vice-versa for Alaska Airlines’ guests. The codeshare flights will be available for sale from March 5, 2018.

Both airlines have an existing frequent flyer partnership, where members of Alaska Airlines’ Mileage Plan program earn and redeem miles for travel on “FJ” flight numbers.

 

Fiji Airways operates directly from Nadi (Fiji) to San Francisco on Thursday and Sunday all year-round (with three flights a week in January, June, July, August and December). Fiji Airways also flies daily between Nadi and Los Angeles, and three times a week between Nadi and Honolulu. The airline now has 11 codeshare agreements with partner airlines around the world.

Copyright Photo:ย Fiji Airways (2nd) Airbus A330-243 DQ-FJV (msn 1465) AKL (Colin Hunter). Image: 923791.

Fiji Airways aircraft slide show:

Norfolk Island Airlines to end all operations

Nauru Airlines Boeing 737-3U3 VH-ONU (msn 28732) AKL (Colin Hunter). Image: 938650.

Norfolk Island Airlines issued this statement on February 26, 2018:

Norfolk Island Airlines advises that effective from the March 18, 2018 the airline is cancelling all passenger services.

Over the last 12 months the airline has endeavored to provide Norfolk Island with additional independent passenger services to Auckland and Brisbane.

The airline was the only business that came forward to try and solve the damage to the Island economy due to the loss of direct New Zealand services. The direct Auckland service proved to be unprofitable, due to increase charges applied to the route after the decision was made to commence operations, and now with the loss of the Auckland service these same increased operating costs have resulted in continued passenger operations, to and from Brisbane, not being sustainable.

The decision to cancel these passenger services has not been made lightly and has been made in the best interests of all our customers to ensure all passengers receive a full refund. Norfolk Island Airlines appreciates the effect of these cancellations on customers and will be working tirelessly over the next two weeks to ensuring all affected passengers are refunded in a timely manner.

The last Norfolk Island Airlines scheduled service will be ON346 Norfolk Island to Brisbane on the March 17, 2018.

Norfolk Island Airlines wishes to thank all of those who have supported the airline passenger services and advise that we plan to continue to support Norfolk Island through the provision of freighter Air services into the Island.

Nauru Airlines has been operating its Boeing 737-300s for the virtual carrier from Norfolk Island to Brisbane.

Copyright Photo:ย Nauru Airlines Boeing 737-3U3 VH-ONU (msn 28732) AKL (Colin Hunter). Image: 938650.

Nauru Airlines aircraft slide show:

 

KLM cancels flights due to weather conditions

KLM issued this statement on March 1, 2018:

Owing to a strong easterly wind, runway capacity at Schiphol is currently restricted. In addition, wintery conditions in the United Kingdom have caused airports to halt or restrict operations. As a result, various KLM flights have been delayed. At present, 39 European return flights have been cancelled as well. This number may increase during the course of the day. Passengers affected will be personally notified and rebooked onto other flights. Passengers are likely to be faced with delays for the remainder of the day. We advise our passengers to keep a close eye on KLM.com for the latest departure and arrival information.

Frontier Airlines adds flights between Providence and Myrtle Beach

Frontier Airlines (2nd) Airbus A321-211 WL N701FR (msn 6793) (Owl) (Jacques Guillem Collection). Image: 936802.

Frontier Airlines has announced its tenth destination from Providenceโ€™s T.F. Green International Airport (PVD) with new flights to Myrtle Beach, S.C. beginning in May. The route is on top of new, low-cost, nonstop flights to Atlanta Hartsfield Jackson International Airport (ATL) and Austin-Bergstrom International Airport (AUS).

Frontier is the only airline offering nonstop flights to Austin, Charlotte, Denver and Raleigh-Durham.

Summary of New Service

F9 1583 Depart PVD: 5:09 p.m. Arrive MYR: 7:08 p.m.

F9 1582 Depart MYR: 2:16 p.m. Arrive PVD: 4:09 p.m.

Frequency: Tuesday, Thursday, Sunday

Service Start: May 20

Aircraft: Airbus A321

Seasonal Service

 

Copyright Photo:ย Frontier Airlines (2nd) Airbus A321-211 WL N701FR (msn 6793) (Owl) (Jacques Guillem Collection). Image: 936802.

Frontier Airlines aircraft slide show: