Tag Archives: Customer Service Agents

Southwest Airlines and the International Association of Machinists reach agreement

Southwest Airlines (Dallas) issued the following announcement:

Southwest Airlines (Dallas) announced on December 3 that its Customer Service Agents (CSAs) and Customer Representatives (CRs), represented by the International Association of Machinists and Aerospace Workers (IAM), have voted in favor of a new four-year contract. The agreement includes pay increases, as well as bonus opportunities that are tied to Company and Employee performance.

Southwest Airlines is approximately 83 percent unionized and actively engaged in negotiations with six out of its 12 unions. The airline is known for its friendly Customer Service and currently serves as the largest domestic carrier in terms of passengers boarded.

Copyright Photo: Jeffrey S. DeVore/AirlinersGallery.com. Southwest Airlines has started repainting the Boeing 737-300 fleet. Boeing 737-3H4 N640SW (msn 27713) is the first.

Southwest Airlines aircraft slide show:ย AG Slide Show

Southwest Airlines and the IAM reach a tentative agreement

Southwest Airlines (Dallas) and the International Association of Machinists and Aerospace Workers (IAM), representing the carrier’s approximately 6,000 Customer Service Agents and Customer Support and Services Representatives, announced today the two parties have reached a tentative agreement. The tentative agreement is for a new four year contract and requires Membership ratification. The current contract became amendable in October 2012.

In the upcoming weeks, the IAM membership will be given the full details of the agreement and have the opportunity to vote on ratification.

Copyright Photo: Michael B. Ing/AirlinersGallery.com. Southwest’s Boeing 737-7H4 N708SW (msn 27842) in the new “Heart” livery arrives at Los Angeles International Airport (LAX).

Southwest Aircraft Slide Show:ย AG Slide Show