Tag Archives: Star Alliance

Star Alliance unveils a refurbished lounge at Paris Charles de Gaulle

The Star Alliance has made this announcement:

Star Alliance has officially completed the refurbishment of its lounge at Paris Charles de Gaulle (CDG) Airport. The 980 square metre facility offers seating for more than 220 guests and features stylish elements inspired by Parisian design and architecture.

The lounge is available to First and Business Class customers as well as Star Alliance Gold members travelling from Paris Charles de Gaulle Airport – Terminal 1 on the following Star Alliance member airlines: Aegean, Air China, ANA, Asiana, EGYPTAIR, Eva Air, Singapore Airlines, Thai Airways, Turkish Airlines and United Airlines.

Christian Dräger, Star Alliance VP Customer Experience, commented: “The newly renovated Star Alliance Lounge at Paris Charles de Gaulle ties in seamlessly in our strategy of making the customer journey better. We are delighted to be able to offer our guests travelling from or transiting through Paris now with an unparalleled hospitality experience in a well equipped environment, where they can sit back, relax and enjoy their journey.”

The lounge, which was first opened in 2008, is located behind passport control at the highest point of the terminal building – levels 10 and 11 – and provides a panoramic view of the airport from the upper floor. Open daily from 05.30am to 10.00pm depending on the flight schedule, the refurbished lounge offers a range of facilities catering to the diverseneeds of today’s frequent travellers. A particulary striking feature is the landscaped garden, which gives guests the opportunity to enjoy the beautiful outdoor area reminiscent of the green spaces of Paris before their flight.

The lounge also offers an exclusive zone for customers travelling in First Class on Air China, Singapore Airlines and Thai Airways operated flights.

Customers are offered a wide range of complimentary drinks and can choose from a selection of international hot and cold menus featuring some typically French delights.

Comfortable and quiet work spaces are located on both levels and complimentary Wi-Fi Internet access is available throughout the lounge. Specific attention was paid to a significant increase of power sockets to make sure guest can stay connected at all times. Shower facilities, state-of-the-art television screens and a wide selection of international newspapers and magazines round off the service.

The lounge at Charles de Gaulle Airport, Terminal 1 is among seven other Star Alliance branded lounges, which are located at Amsterdam (AMS), Buenos Aires (EZE), Los Angeles (LAX), Nagoya (NGO), Rio de Janeiro (GIG) Rome (FCO) and Sao Paulo (GRU).

In total, 21 Star Alliance member carriers operate from Paris – CDG, offering 142 daily flights to 41 destinations in 25 countries: Aegean, Air Canada, Air India, Eva Air, Air China, Ethiopian Airlines, Adria, Lufthansa, Lot Polish Airlines, Swiss, Egyptair, All Nippon Airways, Austrian, Croatia Airlines, Asiana Airlines, Scandinavian Airlines, Brussels Airlines, Singapore Airlines, Thai Airlines, Turkish Airlines and United Airlines.

All photos by the Star Alliance.

United Airlines expands partnership with Copa Airlines and Avianca

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United Airlines today announced it has reached an agreement with Compañía Panameña de Aviación S.A. (Copa Airlines), Aerovías del Continente Americano S.A. (Avianca) and many of Avianca’s affiliates, for a joint business agreement (JBA) that, pending government approval, is expected to provide substantial benefits for customers, communities and the marketplace for air travel between the United States and 19 countries in Central and South America.

Many more choices for customers

By integrating their complementary route networks into a collaborative revenue-sharing JBA, United, Avianca and Copa plan to offer customers many benefits, including:

Integrated, seamless service in more than 12,000 city pairs
New nonstop routes
Additional flights on existing routes
Reduced travel times

Drive economic benefits for consumers and the communities we serve

The carriers expect the JBA to drive significant traffic growth at major gateway cities coast to coast, which is expected to help bring new investment and create more economic development opportunities. Further, the JBA is expected to provide customers with expanded codeshare flight options, competitive fares, a more streamlined travel experience and better customer service, resulting in significant projected consumer benefits.

Better serve our customers

Additionally, allowing the three carriers to serve customers as if they were a single airline is expected to enable the companies to better align their frequent flyer programs, coordinate flight schedules and improve airport facilities.

“This agreement represents the next chapter in U.S.-Latin American air travel,” said Scott Kirby, United’s president. “We are excited to work with our Star Alliance partners Avianca and Copa to bring much-needed competition and growth to many underserved markets while providing a better overall experience for business and leisure customers traveling across the Western Hemisphere.”

“We are delighted to further solidify our existing partnership with United Airlines and look forward to increasing service options for our customers by working more closely with Avianca,” said Pedro Heilbron, Copa Airlines’ chief executive officer. “We believe this agreement benefits our passengers by providing competitive fares and a superior network of more than 275 destinations throughout Latin America and the U.S., and promotes further growth and innovation within the airline industry in the Americas.”

“We are certain that together we are stronger in the United States – Latin America market than any of the three airlines individually,” said Hernan Rincon, Avianca’s executive president – chief executive officer. “This partnership will allow Avianca to strengthen its position as a first-level player in the airline industry in America as we will expand our scope in the continent with United and Copa, offering better connectivity to our customers.”

JBAs drive competition that benefits customers

Although JBAs have been proven around the world to benefit consumers and enhance competition, currently 99 percent of the U.S. carrier passenger traffic that makes connections in Central and South America does so without a JBA. Competition in the U.S.-Latin American market has grown and includes a diverse set of carriers offering service across multiple price points. Yet the market lacks a comprehensive revenue-sharing, metal-neutral network of carriers and the associated heightened competitive forces that drive value and better consumer experiences. The JBA represents an innovative, best-in-class new product offering that will make competition in this robust market even stronger.

“Our analysis shows that a metal-neutral JBA among United, Copa and Avianca will provide substantial benefits to consumers traveling between the relevant countries,” said Dr. Darin Lee, executive vice president of economic consulting firm Compass Lexecon and airline industry expert. “This JBA will enable United, Copa and Avianca to compete more effectively, offer competitive fares, and increase service, encouraging innovation and establishing a more robust and vibrant marketplace.”

To enable the deep coordination required to deliver these benefits to consumers, communities and the marketplace, United, Copa and Avianca plan to apply in the near term for regulatory approval of the JBA and an accompanying grant of antitrust immunity from the U.S. Department of Transportation and other regulatory agencies. The parties do not plan on fully implementing the JBA until they receive the necessary government approvals. The JBA currently includes cooperation between the U.S. and Central and South America, excluding Brazil. With the recently concluded Open Skies agreement between the U.S. and Brazil, the carriers are exploring the possibility of adding Brazil to the JBA.

Top Copyright Photo (all others by the airlines): United Airlines Boeing 777-224 ER N78017 (msn 31679) (Star Alliance) LHR (Keith Burton). Image: 944609.

United aircraft slide show (Boeing):

United Airlines announces new international routes

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United Airlines has made this announcement:

Strengthening the world’s most comprehensive route network, United Airlines today announced customers have new international routes to choose from in 2019 including daily, year-round service between San Francisco and Amsterdam and new nonstop seasonal summer service between Newark and Naples, Italy, the only nonstop flight from North America to Naples, as well as Newark and Prague, subject to government approval.

New Daily, Year-Round Service Between San Francisco and Amsterdam

Beginning March 30, 2019, United will be the only U.S. carrier to offer nonstop service between San Francisco and Amsterdam and is the airline’s fifth nonstop flight to the Netherlands. United currently operates daily, year-round services between Amsterdam and Chicago, Houston, Newark and Washington Dulles.

United has operated nonstop service to Amsterdam for more than 25 years and currently offers daily nonstop service between Amsterdam and its hubs in Chicago, Houston, Newark and Washington, D.C.

Flight	Frequency	City Pair	Depart	Arrive	Aircraft
UA 968	Daily	SFO – AMS	2:55 p.m.	10:20 a.m. +1	Boeing 787-9
UA 969	Daily	AMS – SFO	2:50 p.m.	4:50 p.m.	Boeing 787-9

New Summer Service Between Newark and Naples, Italy

United will be the only carrier offering customers nonstop service between the U.S. and Naples, Italy, beginning May 22, 2019 through October 4, 2019.

United’s daily, summer service will connect customers traveling from New York/Newark to Naples, Southern Italy’s largest city. Visitors to Naples enjoy the city’s castles, architecture, art and world-famous cuisine as well as nearby Mount Vesuvius, the volcano that destroyed the nearby Roman town of Pompeii. Naples also serves as a gateway to the Amalfi Coast, a UNESCO World Heritage Site and popular tourist destination.

United’s new service to Naples will be its sixth nonstop service to Italy and is conveniently timed for connecting customers from more than 60 destinations across the United States.

Flight	Frequency	City Pair	Depart	Arrive	Aircraft
UA 964	Daily	EWR – NAP	5:25 p.m.	8:05 a.m. +1	Boeing 767-300
UA 965	Daily	NAP – EWR	10:10 a.m.	2:05 p.m.	Boeing 767-300

New Summer Service Between Newark and Prague, Czech Republic

Beginning June 6, 2019 through October 4, 2019, United will offer daily nonstop seasonal service between Newark and Prague, also known as the Golden City, the City of a Hundred Spires and the jewel in the crown of Central Europe.

Flight	Frequency	City Pair	Depart	Arrive	Aircraft
UA 188	Daily	EWR – PRG	6:05 p.m.	8:25 a.m. +1	Boeing 767-300
UA 187	Daily	PRG – EWR	10:10 a.m.	1:30 p.m.	Boeing 767-300

Next year United will resume nonstop seasonal service between eight U.S. airports and more than 20 destinations in Europe, the Caribbean and Mexico including popular destinations like Porto, Portugal; Reykjavik, Iceland; Athens, Greece and Venice, Italy. As previously announced, United will also begin the only nonstop service between Washington Dulles and Tel Aviv, Israel next year.

Top Copyright Photo (all others by United): United Airlines Boeing 767-322 ER N653UA (msn 25391) (Star Alliance) LHR (SPA). Image: 924670.

United aircraft slide show (Boeing):

Star Alliance expands connection service to Toronto Pearson Airport

The Star Alliance Connection Service is now available at Toronto Pearson Airport. This assists passengers with tight connections between two Star Alliance member airline flights. Dedicated Connection Service staff use special software to monitor the transfer window for customers with onward flights. Cases where passengers and checked bags appear in danger of missing a connection are automatically highlighted. The Connection Service agent can thereby already consider the various options available to ensure that the customer reaches the onward flight, or if necessary book alternative options, before the inbound flight even lands.

“With Connection Service now available in Toronto, we will ensure that more passengers with tight connections can make their onward flight, thereby improving the travel experience at one of our main hubs in North America. We are presently working on the expansion of this service to more key hubs in our network”, said Christian Draeger, Star Alliance Vice President Customer Experience.

Toronto is the 13th biggest Star Alliance transfer hub world-wide, with more than 400,000 passengers connecting from one Star Alliance carrier to another each year.

In addition to home carrier Air Canada, the following Star Alliance member carriers serve Toronto: Austrian, Avianca, Brussels Airlines, Copa Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, TAP Air Portugal, Turkish Airlines and United. Together they offer more than 6,000 flights per week connecting Toronto to 159 destinations in 59 countries.

“Connection Service helps enhance the airport experience for our customers travelling on Star Alliance itineraries by streamlining the behind-the-scenes processing when handling tight connections which may arise. This further strengthens the position of our Toronto Pearson global hub offering convenient connections to almost anywhere in the world,” stated Benjamin Smith, President, Airlines and Chief Operating Officer at Air Canada.

Star Alliance has been operating Connection Centres for more than a decade. In place at 11 hub airports, these have largely been working behind the scenes on expediting checked bags at risk of missing their onward flight. In addition, assisting passengers with tight connections was an additional service offered in Frankfurt, Houston and Munich. As part of the Alliance’s strategy of further improving the customer journey, the Star Alliance Connection Service brand was rolled out last year, along with the plan of adding passenger assistance at all locations and expanding the overall product to more locations.

Chicago (ORD) was the first airport where the Connections Services brand was introduced last year and passenger assistance added to the baggage expedite. With Toronto (YYZ) now also offering Connection Service, the combined passenger and baggage expedite is now available at the following Star Alliance hubs: Chicago (ORD), Frankfurt (FRA), Houston (IAH), Munich (MUC) and Toronto (YYZ). At present, baggage-only expedite is offered at Denver (DEN), London(LHR), Los Angeles (LAX), Newark (EWR), San Francisco (SFO) and Washington (IAD).

Marketing Campaign
In order to increase the awareness of this service, Star Alliance is currently running a multi-channel marketing campaign. The centrepiece is a short entertaining film which illustrates the product’s benefits. A press ad, a wide range of social media assets and a dedicated web presence on connection service round off the campaign. The content will be broadcast in the Alliance’s owned channels, as well as across the member carriers’ own outlets and via local market sales channels.

Photos: Air Canada and Star Alliance.

Air China launches a new Chengdu – London route

Air China Ltd. launched a new, nonstop service between Chengdu and London on July 3, 2018. The nonstop route will carry Air China passengers from China’s “Land of Abundance” to the beautiful banks of the river Thames.

In recent years, Air China has been expanding its international and domestic route networks, centered around its main hub in Beijing, and supported by its three regional bases in Chengdu, Shanghai and Shenzhen. As part of this effort, Air China has recently launched international routes between Chengdu and Frankfurt, Paris, Sydney and Bangkok. Given its geographical advantage, this year Air China will continue to develop Chengdu as a hub and expand its route coverage there, stepping up passenger throughput to European destinations.

Currently, Air China operates 82 routes out of Chengdu. These include 14 international/regional routes to destinations such as Frankfurt, Paris, Sydney, Tokyo, Osaka, Seoul, Bangkok, Singapore, Rangoon, Kathmandu, Colombo, Hong Kong and Taipei, covering the continents of Asia, Europe and Oceania. As a member of the Star Alliance network, Air China also offers convenient routes to 1,330 airports in 192 countries.

Flight information:

The Chengdu – London route is operated under flight numbers CA423/4 on Tuesdays, Fridays and Sundays every week. Outbound flights depart from Chengdu at 15:45 and arrive in London at 20:00; return flights depart from London at 22:00 and arrive in Chengdu at 15:40 the following day (all times are local). The new route is operated by Airbus A330-200 aircraft. Business Class travellers enjoy lie-flat seats, while all booking classes enjoy personal in-flight entertainment, ensuring passengers can stretch out and travel in comfort.

Air China aircraft slide show:

Star Alliance: Successful strategy shift from membership growth to improving seamless travel experience

Jeffrey Goh, CEO Star Alliance, used the occasion of the 74th IATA (International Air Transport Association) Annual General Meeting in Sydney to brief the world’s aviation media on the latest developments at the Alliance.

He began by reminding the audience that Star Alliance had undertaken a shift in its strategic focus from membership growth to improving the seamless travel experience, especially for those customers who fly on multi-carrier journeys. Having control over their journey at their fingertips is of high importance to many travellers. Hence, harnessing digital technologies to provide a better and digital travel experience lies at the heart of this strategic repositioning.

“At Chief Executive Board Meeting the member carrier CEO’s re-affirmed the shift in strategy and endorsed the Alliance’s plan to enable more interconnectivity between the digital services of the member airlines to elevate the customers’ Alliance travel experience”, commented Goh.

In order to achieve this, the Alliance has set out to develop digital capabilities centrally, which can then be used by its member carriers to enhance their own products, so that they can offer extended care to their regular customers even when they are travelling elsewhere on the network.
The groundwork for this digital transformation was put into place at Star Alliance several years ago, with the creation of an IT hub infrastructure. This has already enabled the better integration of back-end services between the member airlines. Improvements have, for example, been achieved in the reliability of through-check in for multi-carrier itineraries or ensuring faster crediting of accrued frequent flyer miles into the correct customer account.
The next milestone was the launch of the Star Alliance Digital Services Platform (DSP) which officially went live in February this year. Lufthansa uses the DSP to provide baggage tracking information for customers connecting to or from other Star Alliance member airlines. The necessary data is sourced from the average six and a half million baggage messages per day, which are currently processed by the Star Alliance baggage hub.

Meanwhile, United has enabled advanced seat reservations for flights operated by Singapore Airlines, for customers who book these through United’s website, app or mobile site. Further Star Alliance member carriers have indicated that they would like to offer this enhancement to their customers and the necessary work on this has already commenced.

Those attending the briefing were given the opportunity to follow a live product demonstration.

Many additional enhancements of this type will be introduced over the next few years. Individually, these will offer an incremental improvement. Taken together, they will provide customers a completely new level of information and control of their journey.

Photo: Star Alliance.

Air China to launch new Beijing-Hanoi service

Air China will launch a new service between Beijing and Hanoi on June 1, 2018.

In recent years, Air China has opened routes between Beijing and Ho Chi Minh, Hangzhou and Nha Trang, and Chongqing and Nha Trang.

Flight information:

The new route between Beijing and Hanoi will be operated under flight numbers CA741/742 four times a week, on Tuesdays, Thursdays, Fridays and Sundays. Outbound flights will depart from Beijing at 01:25 and arrive in Hanoi at 04:15; inbound flights will depart from Hanoi at 05:45 and arrive in Beijing at 10:25 (all times are local).

Air China aircraft slide show:

Lufthansa will be flying from Frankfurt to Zadar in Croatia for the first time in Summer 2018

Lufthansa is adding another connection to its flights from Frankfurt to tourist destinations in Croatia with the Summer 2018 flight schedule. After Zagreb, Split, Dubrovnik and Pula, the airline will be flying from Frankfurt to Zadar (below) for the first time in 2018, beginning on April 28, 2018. Every Saturday and Sunday, an Airbus A319 will take off towards the Croatian coast.

Zadar is located on the central Adriatic coast and in the heart of northern Dalmatia. It is the economic, cultural and political center of the region, with approximately 75.000 inhabitants. Its coast, nearby islands and pristine nature are all very popular with tourists. The archipelago of 24 large and 300 small islands and skerries, three nature parks and five national parks put Zadar and its region among Croatia’s top-ranking tourist destinations.

Return flights to Zadar are already available for booking, with prices starting at 89 euros. Additional information and the option to book Lufthansa flights are available online at LH.com or through the Lufthansa Service Center which can be reached at +49 (0) 69 86 799 799 (calls charged at standard landline rates). Flights can also be booked through Lufthansa’s partner travel agencies and at the Lufthansa sales counters at airports.

The new connection at a glance:

Frankfurt (FRA) – Zadar (ZAD)

twice weekly (Saturday, Sunday, beginning on April 28, 2018)

LH1476:
Saturday FRA 10:15 a.m. – 11:50 a.m. ZAD
Sunday FRA 4:30 p.m. – 6:05 p.m. ZAD

LH1477:
Saturday ZAD 12:35 p.m. – 2:15 p.m. FRA
Sunday ZAD 6:50 p.m. – 8:30 p.m. FRA

Prices: starting at 89 euros, including taxes and fees

Distance: 835 km (451 nautical miles)

The new will be operated with Airbus A319s.

Top Copyright Photo: Lufthansa Airbus A319-114 D-AILF (msn 636) (Star Alliance) LHR (SPA). Image: 926820.

United operates the last international Boeing 747 flight

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United Airlines flight UA 892 from Seoul (Incheon) to the San Francisco hub with the pictured N121UA arrived at 11:19 am local time in SFO on Sunday, October 29, 2017. According to Flightaware the flight duration was 10 hours and 24 minutes. This was the last UA 747 international revenue flight.

As previously reported, United announced it will operate United special flight 747, on Tuesday, November 7, 2017 from San Francisco to Honolulu which will be the airline’s farewell flight to the Boeing 747 fleet.

This journey will serve as the ultimate throwback for customers, employees and invited guests as it recreates the first 747 flight operated by United in 1970. From a 1970s-inspired menu to retro uniforms for flight attendants to inflight entertainment befitting of that first flight, passengers will help send the Queen of the Skies off in true style. The original United 747 aircraft that first made this journey from San Francisco to Honolulu was named the “Friend Ship,” the same name bestowed on this farewell flight.

Seats on this special, one-way trip, United flight 747, are available for purchase now at united.com or through the United app. The seats in the upper deck will not be sold, giving all guests the opportunity to spend time in this iconic space.

Customers seated in United Polaris first class and United Polaris business class will be entered into a drawing that will take place at the gate prior to boarding for an opportunity to occupy one of a select number of seats in the upper deck during the flight.

The journey will begin with a gate celebration at 9 a.m. local time at San Francisco International Airport, featuring a Boeing 747 gallery, remarks from United employees and executives, as well as refreshments. The flight will depart San Francisco International Airport at 11 a.m. local time, landing at Honolulu International Airport at 2:45 p.m. local time. Upon landing in Honolulu, local employees will welcome the aircraft with final festivities to close out the historic day. Customers and fans of the Queen of the Skies are encouraged to use the #UA747Farewell hashtag in social media posts.

Top Copyright Photo: United Airlines Boeing 747-422 N121UA (msn 29167) (4-Star 747 Friend Ship) LHR (Antony J. Best). Image: 939641.

Bottom Copyright Photo: N121UA was previously painted in the Star Alliance livery. United Airlines Boeing 747-422 N121UA (msn 29167) (Star Alliance) SFO (Mark Durbin). Image: 902623.

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Star Alliance to expand its network with lower-cost “Connecting Partners”, Mango to be the first

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The Star Alliance has issued this statement:

To expand network reach via low-cost and hybrid airlines, Star Alliance launches a new model. South African airline Mango to be first airline to implement.

Star Alliance is set to expand its network reach with the launch of its Connecting Partner Model. Under this new concept, routes operated by “low-cost” and “hybrid” airlines will be able to connect to the Alliance network. This will allow customers of Star Alliance member carriers to select from an even wider choice of destinations and flights.

“With this innovative concept, we are breaking new ground. We see a definite trend of convergence between the ‘traditional full service’ and ‘low-cost’ business models in the airline industry,” said Mark Schwab, CEO Star Alliance. “At the same time, our customers are telling us that they need access to markets where we do not yet provide ideal coverage. In many cases network carriers are not in a position to fill this gap and hence working with future Connecting Partners will allow us to provide an extended network to our travellers.”

Connecting Partners will be carefully assessed for their fit into the existing Star Alliance network. While these selected airlines need to comply and adhere to the high operating standard required by the Alliance, they will not become a member of the Alliance itself.

Customers travelling on an itinerary which includes a transfer between a Star Alliance member airline and a Connecting Partner will be offered Alliance benefits such as passenger and baggage through check-in. Moreover, Star Alliance Gold Card holders will enjoy a tailored set of privileges in line with the different product offerings of the individual Connecting Partner.

Connecting Partners will enter into bilateral commercial agreements with selected Star Alliance member airlines, which may include additional Frequent Flyer Programme based privileges.

Innovative and multi-award winning South African low-cost airline Mango has been selected as the first airline with which Star Alliance will be implementing the new concept.

“We are delighted to be working with Mango as we marry traditional and low-cost or hybrid airlines for the first time in our Alliance’s history. The airline’s innovative and progressive style makes it an ideal candidate for launching our new Connecting Partner concept. We aim to have first customers using this new offer as of the third quarter of 2016,” adds Schwab.

Mango’s first flight took to the skies on November 15, 2006. Since then, the airline has grown its fleet from four to 10 Boeing 737-800 aircraft, operating between South Africa’s key domestic points as well as between Johannesburg and Zanzibar. The carrier remains the only African airline to offer on-board Wi-Fi. In addition, Mango has been recognised for its Customer Service Excellence by various awards, including the World Travel Awards and Skytrax.

“Innovation and a relentless pursuit of excellence are the cornerstones of Mango and fundamental to our culture as a business,” says Mango CEO Nico Bezuidenhout. Mango celebrates a decade in aviation next year and the carrier has recently become the largest low-cost airline in South Africa by passenger volume. “Participation in the development of, and ultimately becoming the launch Star Alliance Connecting Partner airline, wedges-in with our medium to long term business objectives,” he added.

Bezuidenhout said that while the Connecting Partner product flies in the face of convention, the common ground for the concept relates directly to the bottom line. “Becoming a Connecting Partner will give any low-cost or hybrid airline a competitive advantage that immediately grows market share while creating greater choice for travellers,” he said.

Copyright Photo: Christian Volpati/AirlinersGallery.com. Mango will be first carrier admitted under this new program. Boeing 737-8BG WL ZS-SJP (msn 32358) arrives at the Johannesburg base.

Mango aircraft slide show: