Category Archives: Virgin America

Virgin America teams up with Netflix, introduces an Airbus A320 House of Cards logo jet

Virgin America A320-200 WL N281VA (15-Netflix-House of Cards)(Titles-1)(Virgin America)(LRW)

Virgin America (San Francisco) has announced a new partnership with Netflix and will offer free in-flight WiFi access that allows new and existing Netflix members to enjoy the entire Netflix catalog of films and award-winning shows. As a result, the carrier has also introduced a Netflix and House of Cards logo jet scheme on the pictured Airbus A320-214 N281VA (msn 6669).

The airline issued this statement and photos:

Virgin America logo-1

Netflix, the world’s leading Internet TV network, and Virgin America, the low-fare, upscale airline known for offering next generation entertainment and connectivity, announced they are joining forces to provide complimentary in-flight WiFi access that allows new and existing Netflix members to enjoy the entire Netflix catalog of films and award-winning shows.

Virgin America Netflix Onboard (VA)(LRW)

Beginning yesterday, Netflix users onboard Virgin America’s new ViaSat WiFi-equipped aircraft will be able to stream the best programming available in the skies, including the hit series House of Cards and Orange Is The New Black, to their phones, tablets, and laptops at no cost through March 2, 2016*. The experience is made possible by Virgin America’s recent connectivity partnership with ViaSat, which brings significantly faster WiFi to the airline’s 10 new airbus A320 aircraft being delivered from fall 2015 to mid-2016. In addition to offering free streaming through its new ViaSat WiFi network, as of next month, Virgin America will also offer House of Cards seasons 1-3 for free on the airline’s recently upgraded Redยฎ touch-screen seatback in-flight entertainment platform โ€“ so travelers can binge-watch through their own devices or their seatback.

Virgin America A320-200 WL N281VA (15-Netflix-House of Cards)(Titles-2)(Virgin America)(LRW)

Virgin America and Netflix kicked off their #NetflixOnboard partnership on September 29 with the surprise unveiling of a House of Cards and Netflix-branded aircraft (above) and an appearance by Michael Kelly, the Emmy-nominated star of the Netflix original series House of Cards. Kelly’s character Doug Stamper, who serves as President Frank Underwood’s loyal consultant and Machiavellian fixer, will drop in on Virgin America Flight 1 from San Francisco International Airport (SFO) to Washington Reagan National Airport (DCA). Guests onboard the flight will be able to binge-watch Netflix content in Virgin America’s mood-lit cabin and will be treated to a signature Whiskey Whistleblower cocktail, while Kelly โ€“ as Doug Stamper โ€“ dispenses some tongue-in-cheek, morally-ambiguous political advice over the aircraft’s intercom before take-off.

 

As the only airline based in Silicon Valley, Virgin America has long been known for its innovative in-flight experience โ€“ including being the first (and still only) U.S. airline to offer WiFi on every flight and power outlets at every seat. Virgin America has one of the youngest fleets in the industry, with custom-designed, mood-lit cabins, comfortable leather seating and a personal seatback entertainment platform that offers every guest their own seatback touch-screen with movies, live TV, interactive maps, videogames, a 3,000 song library and an on-demand menu, which allows flyers to order a cocktail or snack from their seatback any time during a flight.

Earlier this summer, Virgin America announced a new connectivity partnership with ViaSat to bring even faster WiFi to the airline’s 10 new Airbus A320 aircraft being delivered from fall 2015-mid-2016. The partnership leverages ViaSat’s satellite-based in-flight internet service to enable Virgin America’s guests to experience internet speeds similar to what they expect at home โ€“ offering WiFi connectivity that is 8 to 10 times faster than any other onboard WiFi system, with the freedom to watch and now stream online directly on any connected device when in-flight. This month the first aircraft with the new ViaSat WiFi service entered service, paving the way for guests to watch all of their favorite Netflix content from the comfort of their plush leather seats. The new ViaSat service* will be rolling out to about one aircraft a month through June 2016 โ€“ and the WiFi service will be complimentary for travelers until March 2, 2016. In addition to being the only U.S. airline to offer fleetwide WiFi as of 2009, Virgin America has made continuous investments in its in-flight connectivity system, including upgrading its full fleet to the latest generation ground-based WiFi system as of 2014 and now investing in the most advanced satellite-based WiFi system with ViaSat for its next 10 aircraft deliveries.

Virgin America also recently announced it was implementing a significant upgrade to its Redยฎ in-flight entertainment system, which will allow guests to binge-watch entire seasons of certain Netflix originals, including House of Cards Season 1-3. The new Red Beta creates an even more immersive in-flight entertainment experience with higher resolution capacitive touch screens, Android-based software that allows for faster, real-time updates, and three times more content โ€“ including full seasons of favorite television shows, more interactive maps, videogames including classics like Pac Man and Asteroids โ€“ along with the first surround-sound listening experience to be offered by an airline.

*How #NetflixOnboard works:

Guests on aircraft equipped with the new ViaSat WiFi service will be notified by the Virgin America in-flight team that they can access high-speed WiFi. Guests can then open their browser and login for free by selecting the “VirginAmerica” ViaSat network and will then be prompted to either login to their existing Netflix account or to create a new, 30-day free trial account, after which they will then be connected to the Netflix service at 35,000 feet, just like they would on the ground. Existing account holders will be able to access Netflix through their mobile device, tablet or laptop onboard ViaSat equipped Virgin America aircraft at no additional cost through March 2, 2016, while new members can sign up to enjoy a free 30-day free Netflix trial โ€“ good for use both in the air, on Virgin America’s ViaSat-equipped aircraft, or on the ground.

Photos: Virgin America.

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Virgin America produces a second quarter GAAP net profit of $65.0 million

Virgin America (San Francisco) today reported its financial results for the second quarter of 2015. Key highlights from the second quarter include:

  • Second quarter 2015 net income was $64.4 million excluding special items1, an increase of $27.5 million from the second quarter of 2014. Operating income and operating margin excluding special items were $67.1 million and 16.7 percent, respectively.
  • On a GAAP basis, net income was $65.0 million. Operating income and operating margin on a GAAP basis were $67.7 million and 16.9 percent, respectively.
  • Fully diluted earnings per share excluding special items was $1.46. On a GAAP basis, fully diluted earnings per share was $1.47.

 

Virgin America logo-1

“Our latest quarterly results are an affirmation of Virgin America’s business model – specifically, they demonstrate that we can deliver a better product and guest experience while also generating strong financial returns,” said David Cush, Virgin America’s President and Chief Executive Officer. “The progress we have made on financial performance over the past two years is remarkable, and we continue to outperform domestic industry unit revenue trends. Our guests love the outstanding product and service that our teammates provide and it shows in our financial results.”

The airline continued:

Second Quarter 2015 Financial Highlights

  • Operating Revenue: Total operating revenue was $400.9 million, an increase of 0.5 percent over second quarter of 2014.
  • Revenue per Available Seat Mile (RASM): Passenger revenue per available seat mile (PRASM) increased 0.5 percent compared to the second quarter 2014, to 11.24 cents. Year-over-year PRASM growth was driven by a 0.2 point increase in load factor and a 0.3 percent increase in yield. Total RASM increased 0.6 percent year-over-year. Virgin America’s PRASM was positively impacted by a $3.2 million adjustment related to Elevate loyalty revenue, which increased PRASM by 0.9 percent.
  • Cost per Available Seat Mile (CASM): Total CASM excluding special items decreased 5.1 percent compared to the second quarter of 2014, to 10.43 cents. Decreases in fuel costs and reduced heavy maintenance activity contributed to the decline in CASM, partially offset by increases in salaries, wages and benefits. Salaries, wages and benefits costs included a $6.7 million accrual for teammate profit sharing and related payroll taxes. CASM excluding special items, fuel costs and profit sharing for the quarter increased 7.1 percent year-over-year, to 7.27 cents.
  • Fuel Expense: Virgin America realized an average economic fuel cost per gallon including taxes and the impact of hedges of $2.20, which was 29.3 percent lower year-over-year. This amount includes certain fuel expense adjustments described as special items below.
  • Special Items: Special items in the second quarter of 2015 relate to a net $0.6 million adjustment for fuel hedges that settled during the second quarter of 2015 but for which unrealized gains or losses had been previously recorded under GAAP and mark-to-market adjustments for fuel hedges that mature subsequent to June 30, 2015 which did not qualify for hedge accounting treatment.
  • Operating Income: Second quarter 2015 operating income excluding special items was $67.1 million, an increase of $20.0 million as compared to 2014. The Company’s operating margin excluding special items of 16.7 percent improved by 4.9 points year-over-year.
  • Net Income: Net income excluding special items for the second quarter increased by $27.5 million year-over-year to $64.4 million.
  • Fully Diluted EPS: Fully diluted earnings per share excluding special items was $1.46 for the second quarter of 2015. Second quarter 2015 fully diluted earnings per share was $1.47 on a GAAP basis.
  • Capacity: Available seat miles (ASMs) for the second quarter of 2015 remained flat year-over-year compared with the second quarter of 2014. Virgin America ended the quarter with 53 Airbus A320-family aircraft, unchanged from the second quarter of 2014. Subsequent to quarter end, the Company took delivery of the first of five Airbus A320 aircraft scheduled to be delivered in 2015.
  • Liquidity: Unrestricted cash was $500.5 million as of June 30, 2015. Virgin America benefited from the release of cash collateral held by its credit card processors in addition to strong operating cash flow performance to generate a net increase of $82.2 million in unrestricted cash during the quarter. The new agreement with its credit card processors also allowed the Company to terminate a $100 million letter of credit facility, resulting in ongoing annual savings of approximately $5.5 million per year.

“Virgin America made great strides in improving its balance sheet and financial position during the second quarter of 2015,” said Peter Hunt, Virgin America’s Chief Financial Officer. “We increased our unrestricted cash balance by $82 million during the quarter thanks to strong operating cash flow and the release of collateral held by our credit card partners. We also terminated a financing facility that will save us over $5 million in financing costs annually. In addition, we arranged bank debt financing for five A320 aircraft deliveries occurring later in 2015 at interest rates that will average under five percent. These accomplishments will continue to reduce Virgin America’s cost of capital and position us for future earnings growth.”

Second Half 2015 Outlook

The Company’s expectations for the second half of 2015 and full year 2016 are based on currently available information. These expectations are forward-looking, and actual results could differ materially depending on market conditions and the factors set forth under “Forward-Looking Statements” below. You should not place undue reliance upon these expectations.

The Company expects capacity, as measured by available seat miles, to increase by approximately 2.0 percent to 3.0 percent for the third quarter of 2015 as compared to the third quarter of 2014. Based on current revenue trends, the Company expects PRASM to decrease between 2.0 percent and 4.0 percent versus the third quarter of 2014. The Company expects CASM excluding fuel and profit sharing to increase between 10.5 percent and 11.5 percent versus the third quarter of 2014. CASM excluding fuel and profit sharing is increasing in the third quarter due primarily to Virgin America’s previously announced pay and benefit initiatives that were implemented earlier in the year. Third quarter CASM excluding fuel and profit sharing will also be impacted by a decrease in average stage length year over year of approximately 8.0 percent resulting from previously implemented capacity at Dallas — Love Field. In addition, the company expects to incur additional maintenance costs during the quarter related to an engine maintenance overhaul.

Based on Virgin America’s hedge portfolio and current market prices for aviation fuel products, the Company expects Virgin America’s economic fuel cost per gallon inclusive of related taxes and hedge costs to average between $1.90 and $2.00 for the third quarter of 2015. This number may change depending on fluctuations in market prices for jet fuel during the quarter.

Virgin America is scheduled to take delivery of five A320 aircraft during the second half of 2015, and expects to place four aircraft into operational service prior to year-end. The Company currently expects fourth quarter 2015 capacity to increase between 9.0 percent and 10.0 percent as compared to the fourth quarter of 2014. In addition, the company expects CASM excluding fuel and profit sharing to increase between 2.0 percent and 3.0 percent for the fourth quarter of 2015.

2016 Initial Outlook

The Company has completed its preliminary fleet and capacity plans for 2016. Virgin America currently expects to take delivery of an additional five A320 aircraft between January and June 2016. In addition, Virgin America does not expect to retire any existing aircraft from its fleet, ending 2016 with 63 aircraft in its operating fleet.

Further, the Company currently expects capacity, as measured by available seat miles, to increase between 13% and 15% for the full year 2016. The Company is also targeting for its CASM excluding fuel costs and profit sharing to decrease between 1% and 2% for the full year 2016 based on these fleet and capacity projections.

1 Please see “GAAP to Non-GAAP Reconciliations” for reconciliations of non-GAAP financial measures used in this release and the reasons management uses these measures.

Copyright Photo: Michael B. Ing/AirlinersGallery.com. Virgin America will end 2016 with 63 Airbus A320 Family aircraft. Airbus A320-214 N844VA (msn 4851) taxies to the runway at Seattle-tacoma International Airport bound for the San Francisco hub.

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Virgin America Route Map (click the map for the full size):

Virgin America 7.2015 Route Map

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Virgin America partners with ViaSat for faster cabin WiFi service and video streaming

Virgin America cabin (VA)(LRW)

Virgin America (San Francisco) today announced a new technology partnership with ViaSat Inc. (VSAT), an innovator in broadband and communication technologies and services, that will bring significantly faster WiFi connectivity to the airline’s 10 new A320 aircraft deliveries, beginning in September of this year. Through this latest connectivity partnership, Virgin America will tap the power and economics of ViaSat-1, the highest capacity Ka-band satellite in the world offering 140 gigabits-per-second, to deliver the fastest WiFi connectivity service for high-quality video streaming.

Virgin America logo

According to the airline;

ViaSat’s technology will deliver internet speeds that are typically 8 to 10 times faster than any other in-flight WiFi system โ€“ allowing travelers to experience internet speeds similar to what they have at home, with the freedom to watch, stream video and shop directly on any connected device when in-flight. With this new technology, Virgin America will become the first commercial airline to offer an in-flight WiFi service that can operate in both Ku- and Ka-band satellite networks on the same aircraft. By deploying ViaSat’s new hybrid Ku/Ka-band antenna Virgin America can keep travelers connected virtually anywhere they fly, ensuring guests always have the best available connection in any given location. ViaSat’s new hybrid Ku/Ka-band antenna will enable in-flight WiFi connectivity on flights serving the airline’s new Hawaiian destinations as of 2016.

Virgin America will begin installation of ViaSat’s systems immediately โ€“ with the first Ka-band antenna equipped aircraft to take flight in the continental U.S. in September 2015. Aircraft scheduled for Hawaii flights will be outfitted with ViaSat’s hybrid Ku/Ka-band antenna in early 2016. During the beta period rollout of the ViaSat product, Virgin America will offer free WiFi access on its first ViaSat equipped aircraft. The airline will introduce pricing for the service in 2016.

Virgin America seat 2 (VA)(LRW)

The news today builds on Virgin America’s announcement last month that it is upgrading to a new beta version of its Redยฎ in-flight entertainment system. The new Red Beta creates an even more immersive in-flight entertainment experience with higher resolution capacitive touch screens, Android-based software that will allow for faster, real-time updates, three times more content โ€“ including full seasons of favorite television shows, more interactive maps, videogames including classics like Pac Man and Asteroids โ€“ along with the first surround-sound listening experience to be offered by an airline.

In addition to being the only U.S. airline to offer fleetwide WiFi as of 2009 and power outlets at every seat, Virgin America has made continuous investments in its in-flight connectivity system, including upgrading its full fleet to the latest generation ground-based WiFi system as of 2014 and now investing in the most advanced satellite-based WiFi system with ViaSat Exedeยฎ In the Air for its next 10 aircraft deliveries โ€“ giving guests the ability to access content beyond what is stored in the aircraft to stream online video content to their device over the internet. The airline has not yet made a technology decision with respect to the rest of the fleet. The innovative quality of the airline’s current product continues to capture all the major travel awards โ€“ including once again being named today as “Top Domestic Airline” in the prestigious annual Travel + Leisure’s World’s Best Awards for the eighth year in a row โ€“ the only U.S. airline with that distinction.

All photos by Virgin America.

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Video:

Virgin America’s pilots vote to join ALPA

Virgin America‘s (San Francisco) pilots have voted to join theย Air Line Pilots Association, International (ALPA).

ALPA issued this statement:

ALPA logo-2

The National Mediation Board (NMB) has announced that the pilots at Virgin America voted overwhelmingly in favor of representation by the Air Line Pilots Association, International (ALPA).

Of the 95.7 percent of eligible pilots who voted, 75.3 percent voted in favor of joining the worldโ€™s largest pilot union, showing their commitment to collective representation.

โ€œALPA is very pleased to welcome our colleagues at Virgin America,โ€ said Capt. Tim Canoll, ALPA president. โ€œToday, our union is stronger. ALPA is poised to ensure that Virgin America pilots will gain a stronger voice for their future and, together, we will continue to advance our profession.โ€

Virgin America pilots (ALPA)(LR)

Photo Above: ALPA.

The focus for Virgin America pilots now shifts to the membership drive and establishing pilot representatives in each base, and starting the work to negotiate their first collective bargaining agreement.

Copyright Photo: Michael B. Ing/AirlinersGallery.com. Airbus A319-112 N528VA (msn 3445) taxies to the runway at Seattle-Tacoma International Airport.

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Virgin America posts a record first quarter GAAP net profit of $12.8 million

Virgin America (San Francisco) today reported its financial results for the first quarter of 2015.

Key highlights from the first quarter include:

First quarter 2015 net income was $10.5 million excluding special items1, an increase of $32.9 million from the first quarter of 2014. Operating income and operating margin excluding special items were $13.1 million and 4.0 percent, respectively.

On a GAAP basis, net income was $12.8 million. This represents the first time in its history that Virgin America has recorded a profit in the first quarter of the year, and the tenth consecutive quarter of year-over-year improvement in profitability. Operating income and operating margin on a GAAP basis were $15.4 million and 4.7 percent, respectively.

Fully diluted earnings per share excluding special items was $0.24. On a GAAP basis, fully diluted earnings per share was $0.29.

โ€œVirgin America continues to perform exceptionally well, achieving net income of $10.5 million excluding special items in the first quarter of 2015,โ€ said David Cush, Virgin Americaโ€™s President and Chief Executive Officer. โ€œThis marks the tenth consecutive quarter of year-over-year improvement in our financial performance, off the back of a record year of profitability in 2014. This is a testament to our business model, our product and Teammates who delivered an outstanding experience for our guests.โ€

First Quarter 2015 Financial Highlights

โ€ข Operating Revenue: Total operating revenue was $326.4 million, an increase of 4.1 percent over first quarter of 2014.

โ€ข Revenue per Available Seat Mile (RASM): Passenger revenue per available seat mile (PRASM) increased 2.6 percent compared to the first quarter 2014, to 10.27 cents. Year-over-year PRASM growth was driven by a 0.9 point increase in load factor and a 1.4 percent increase in yield. Total RASM increased 2.7 percent year-over-year.

โ€ข Cost per Available Seat Mile (CASM): Total CASM excluding special items decreased 5.5 percent compared to the first quarter of 2014, to 11.11 cents. Decreases in fuel costs and reduced heavy maintenance activity contributed to the decline in CASM, partially offset by increases in salaries, wages and benefits. Salaries, wages and benefits costs included a $2.1 million accrual for teammate profit sharing and payroll taxes related to 2014 profit sharing. CASM excluding special items, fuel costs and profit sharing for the quarter increased 3.0 percent year-over-year, to 7.82 cents.

โ€ข Fuel Expense: Virgin America realized an average economic fuel cost per gallon including taxes and the impact of hedges of $2.45, which was 22.7 percent lower year-over-year. This amount includes certain fuel expense adjustments described as special items below.

โ€ข Special Items: Special items in the first quarter of 2015 relate to $2.3 million of adjustments for fuel hedges that settled during the first quarter of 2015 but for which unrealized losses had been previously recorded under GAAP and mark-to-market adjustments for fuel hedges that mature subsequent to March 31, 2015, which did not qualify for hedge accounting treatment.

โ€ข Operating Income: First quarter 2015 operating income excluding special items was $13.1 million, an increase of $26.3 million as compared to 2014. The Companyโ€™s operating margin excluding special items of 4.0 percent, improved by 8.2 points year-over-year.

โ€ข Net Income: Net income excluding special items for the first quarter was $10.5 million, an increase of$32.9 million year-over-year.

โ€ข Fully Diluted EPS: Fully diluted earnings per share, excluding special items, was $0.24 for the first quarter of 2015. First quarter 2015 fully diluted earnings per share was $0.29 on a GAAP basis.

โ€ข Capacity: Available seat miles (ASMs) for the first quarter of 2015 increased 1.5 percent year-over-year compared with the first quarter of 2014. The airline was affected by severe winter weather, reducing capacity growth by 1.5 percent versus the Companyโ€™s original plan. Virgin America ended the quarter with 53 Airbus A320-family aircraft, unchanged from the first quarter of 2014.

โ€ข Liquidity: Unrestricted cash was $418.3 million as of March 31, 2015.

2015 Aircraft Financing

Virgin America entered into agreements to finance approximately 80 percent of the purchase price of its five 2015 Airbus A320 aircraft deliveries. The weighted average interest rate on these financing commitments, if fixed at current underlying interest rates, would be under 5.0 percent.

Second Quarter 2015 Outlook

The Companyโ€™s expectations for the second quarter of 2015 are based on currently available information. These expectations are forward-looking, and actual results could differ materially depending on market conditions and the factors set forth under โ€œForward-Looking Statementsโ€ below. You should not place undue reliance upon these expectations.

The Company expects capacity, as measured by available seat miles, to decrease by approximately 0.0 percent to 1.0 percent for the second quarter of 2015 as compared to the second quarter of 2014. Based on current revenue trends, the Company expects PRASM to decrease between 0.0 percent and 2.0 percent versus the second quarter of 2014. The Company expects CASM excluding fuel and profit sharing to increase between 8.0 percent and 10.0 percent versus the second quarter of 2014. CASM excluding fuel and profit sharing is increasing in the second quarter due to a decrease in average stage length year-over-year of approximately 4.0 percent, additional maintenance costs expected during the quarter, and previously announced increases in salaries, wages and benefits.

The Company is targeting a full year 2015 increase in CASM, excluding fuel and profit sharing, of approximately 7.0 percent to 9.0 percent, primarily due to the previously announced increase in salaries, wages and benefits and to a decrease in average stage length. In 2016, the Company is currently targeting CASM, excluding fuel and profit sharing, to remain flat year-over-year.

Based on Virgin Americaโ€™s hedge portfolio and current market prices for aviation fuel products, the Company expects Virgin Americaโ€™s economic fuel cost per gallon inclusive of related taxes and hedge costs to average between $2.10 and $2.20 for the second quarter of 2015. This number may change depending on fluctuations in market prices for jet fuel during the quarter.

Copyright Photo: Brian McDonough/AirlinersGallery.com. Airbus A320-214 N854VA (msn 5058) Arrives in Washington (Reagan National).

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Airline Quality Rating: Virgin America is the winner for the third year in a row

Virgin America (San Francisco) claimed the top spot for the third consecutive year, but overall U.S. airline performance slipped in 2014, according to the 25th annual Airline Quality Rating (AQR) released Monday. The AQR is a joint research project at Wichita State University (Wichita, Kansas) and Embry-Riddle Aeronautical University’s Prescott, Arizona, campus.

Airline Quality Rating 2015 logo

Overall, the airline industry collectively declined in the AQR’s four core elements of the study: on-time performance, involuntary denied boardings, mishandled baggage and customer complaints.

Co-researchers Dr. Dean Headley and Dr. Brent Bowen agree that the weaker overall performance shows that the recent round of mergers means airlines still have work to do to compete for customer loyalty.

Dr. Headley is the associate professor of marketing at the W. Frank Barton School of Business at Wichita State University. Dr. Bowen is the dean of College of Aviation at Embry-Riddle Aeronautical University’s Prescott, Ariz., campus.

An electronic version of the full report, with details on each airline, is available at http://airlinequalityrating.com.

Below is the 2014 numerical ranking of the nation’s leading 12 airlines, according to the AQR, with 2013 ranking in parentheses:

Virgin America (1)
Hawaiian (3)
Delta (4)
JetBlue (2)
Alaska (5)
Southwest (8) (includes AirTran)
American (9) (includes USAirways)
Frontier (11)
United (12) (includes Continental)
SkyWest (14)
ExpressJet (13)
Envoy/ American Eagle (15)

On-time performance – Hawaiian Airlines had the best on-time performance (91.9 percent) for 2014, and Envoy/American Eagle had the worst (68.8 percent).

Denied boardings – Virgin America and Hawaiian are the industry leaders in avoiding denied boarding incidents with a rate of 0.09 and 0.12 per 10,000 passengers, respectively. ExpressJet and SkyWest had the highest involuntary denied boarding rate at 2.71 per 10,000 passengers for both airlines.

Baggage handling – Virgin America had the best baggage handling rate (0.95 mishandled bags per 1,000 passengers) and Envoy/American Eagle had the worst baggage handling rate (9.02 mishandled bags per 1,000 passengers).

Consumer complaints – Alaska had the lowest consumer complaint rate (0.42 per 100,000 passengers). Frontier had the highest consumer complaint rate (3.91 per 100,000 passengers).

Virgin America took the opportunity to boast about its ranking with this banner ad:

Virgin America AQR graph

Top Copyright Photo: Michael B. Ing/AirlinersGallery.com. Airbus A320-214 N835VA (msn 4448) of Virgin America taxies to the runway at Seattle-Tacoma International Airport (SEA).

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Virgin America to fly to Hawaii with Airbus A320s

Virgin America (San Francisco) today announced it will start flying from San Francisco to Honolulu, Oahu from November 2, 2015, and Kahului, Maui from December 3, 2015.

In a private call last month, CEO Cush received permission from Hawai’i Governor David Ige to bring Virgin America’s new flight service to the state.

Virgin America Hawaii Schedule

The daily, nonstop flights will be operated with new Airbus A320 aircraft that Virgin America will take delivery of this year, which will be equipped with fuel-saving, ‘sharklet’ wingtip devices, allowing the airline to operate flights more efficiently, especially over longer haul routes. Virgin America is working with the Federal Aviation Administration’s (FAA) and Airbus to ensure that the airline’s new Airbus A320 aircraft are certified for Extended Operation (ETOPS). ETOPS is the standard certification process carriers obtain for longer range over water flights.

Copyright Photo: Brian Peters/AirlinersGallery.com. Airbus A320-214 N361VA (msn 5515) with Sharklets arrives at Dallas-Fort Worth International Airport (DFW) before the move to Dallas Love Field (DAL).

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Video: Virgin America presents Blah Airlines Flight 101

New video from Virgin America.ย A baby cries. Food is scarce. The hours drag on, painfully. Hope disappears. And the seatbelt light remains on. For 5 hour and 45 minutes, BLAH AIRLINES FLIGHT 101 is hauntingly familiar, shockingly unique, and โ€” somehow โ€” compulsively watchable.

New ad from Virgin America

A new video advertisement from Virgin America with a swipe at Southwest Airlines at Dallas Love Field.