
Today, American Airlines and Los Angeles World Airports (LAWA) officially broke ground on a $1.6 billion modernization project to fully reimagine Los Angeles International Airport (LAX) Terminals 4 and 5. The project marks Americanโs largest individual investment at an airport in its 92-year history and reaffirms the airlineโs commitment to Los Angeles.
Los Angeles Mayor Eric Garcetti, Los Angeles Councilmember Joe Buscaino and LAWA Commissioner Sean Burton and CEO Deborah Flint joined American Airlines Chairman and CEO Doug Parker, Senior Vice President of Los Angeles Suzanne Boda and frontline team members for a ceremony to unveil the project and begin construction in Terminal 5.
โLos Angeles stands at a global crossroads โ a place where the world comes to meet, innovate and create,โ Garcetti said. โAmericanโs commitment to the reinvention of Terminals 4 and 5 will create good, middle-class jobs and better connect Los Angeles to the world.โ
โOur mission to create a world-class airport can only be realized in collaboration with our airline partners like American Airlines, and we are grateful for the substantial commitment they have made to improving our guestsโ experience at LAX,โ Burton said. โWe have set high expectations for LAX, and the project we are kicking off today will raise the bar for both American and this airport.โ
In June 2017, American signed a letter of intent with LAWA, which set the framework for the carrierโs record investment. Now, less than 18 months later, construction is officially underway.
โToday marks an important milestone in the journey to creating an airport experience second to none,โ said Flint. โThe improvements included in the lease agreement between Los Angeles World Airports and American Airlines are ones that go to the heart of the guest experience. Working together with our airline partners as we reimagine our airport, we will transform LAX into the gold-standard airport that this city deserves.โ
โAmerican has proudly served Los Angeles for more than 70 years,โ Parker said. โFrom the very beginning, when LAX first became a commercial airport in 1946, weโve played a major role in keeping Southern California connected to the world. This remains one of the most important and fastest-growing markets for American, and today is a tremendous step forward as we continue to grow and strengthen our presence in the City of Angels.โ
โOur $1.6 billion investment will not only transform the customer experience at LAX, it will also give our team members a better place to work every day,โ Boda added. โItโs an exciting time for American Airlines. Weโre investing back into our business and the communities we serve. Thatโs exactly what weโre doing here in Los Angeles, and thanks to our strong partnership with LAWA, the airport experience at LAX will soon set an example for the world.โ
The future of LAX begins
The project will fully modernize and update the infrastructure of LAXโs two busiest domestic terminals. When completed, the new facility will create a world-class customer experience from end to end, with open and efficient check-in and security processing areas; more inviting gate areas with increased seating and access to modern amenities; and greater ability for airline operations to quickly adapt to and incorporate rapidly evolving new technologies.
Renderings released at the event show the unified departure hall, which will combine the entranceway of Terminals 4 and 5. Together with the secure-side bridge connecting Terminal 4 and the Tom Bradley International Terminal (TBIT), which was completed by American and LAWA in 2016, movement between terminals for connecting passengers will become significantly easier and more convenient.
The project will also reimagine the workspace of Americanโs 7,300-plus team members at LAX. Collaborative and open spaces will be designed to meet modern needs, with renovated break rooms; multi-use small and large meeting rooms; and team gathering spaces incorporated throughout the terminals.
Construction is now underway to reconfigure the Terminal 5 ticket lobby, allowing for the buildout of the Landside Access Modernization Project (LAMP) Core, a new facility being built in between Terminals 4 and 5 that will provide vertical circulation (elevators, escalators and stairs) for passengers arriving from the new Automated People Mover (APM) train system. From there, the project will continue in a carefully planned, phased approach that will move from curbside to gate areas.
In total, the project is expected to generate more than 6,000 jobs with more than 30 percent dedicated to local labor and 20 percent for minority- and women-owned business participation.
Additional benefits and features include:
- Fully upgraded and modernized Terminal 4
- Unified 300,000-plus square-foot, 28-gate complex for Terminals 4 and 5
- Less roadway congestion thanks to access from public transportation via the new APM train system
- A spacious new departure hall that allows direct natural sunlight throughout the building to reduce energy consumption
- Reconfigured ticket counter and check-in areas to reduce wait times before security screening
- Seamless access from check-in area directly to security screening areas
- 16 lanes for security screening with automated technology
- Transparent design with modern signage to intuitively guide passengers to their gates
- Modern, state-of-the-art finishes and restroom facilities
- Upgraded amenities at gate areas, including more access to power outlets and world-class dining and retail options
Strengthening the Los Angeles community
American was one of LAXโs first commercial carriers and the airline continues to grow and strengthen its presence of 70-plus years at the hub through significant direct and indirect investments in the region.
In May 2017, Boda was named Senior Vice President of Los Angeles for American, a newly created position charged with developing and achieving the airlineโs strategic goals in Los Angeles and throughout Southern California. Since 2013, the carrier has increased its employee presence in Los Angeles by nearly 60 percent, including the hiring of nearly 200 Mandarin- and Cantonese-speaking flight attendants and customer service agents. Today, American is the largest airline employer at LAX with more than 7,300 team members based at the hub, producing a $13.4 billion total economic output (direct, indirect and induced combined) in the greater Los Angeles area.
On Nov. 8, the Los Angeles County Economic Development Corporation (LAEDC) will recognize American as the 2018 Corporate Honoree at the 22nd annual Eddy Awardsยฎ. The Eddy Awards celebrate exceptional contributions to economic development in the L.A. region, consistent with LAEDCโs focus on increasing shared prosperity for residents and communities.
American is the largest carrier at LAX with more than 200 daily flights on peak days to 70 destinations and is the only airline with nonstop service to five continents. Since 2015, the carrier has added service to 26 new destinations from LAX, including Sydney; Hong Kong; Tokyo (Haneda Airport); Beijing; Auckland, New Zealand; and, most recently, Buenos Aires, making American the first and only airline to offer nonstop service from LAX to Argentinaโs capital city.
In addition to strengthening the local economy, American has established strong partnerships with community organizations focused on education, human services and military/veterans initiatives. Highlights include:
- Donating 10,000 premium amenity kits to the Los Angeles Mission, enough to reach nearly one in five who experience street homelessness each night
- Helping to open Flagship Compton, a gourmet food truck built from a World War II Douglas DC-3 aircraft that now serves as a fundraising tool for Tomorrowโs Aeronautical Museum, a living classroom in South Los Angeles that brings aviation history to life and is empowering the dreams of more than 5,000 local youth to take flight
- Strengthening the partnership with Stand Up To Cancer through a collaborative, multifaceted awareness campaign with Marvel Studios
- Supporting the Gary Sinise Foundationโs military and veterans programs, including Snowball Express in which 12 chartered American aircraft will fly to more than 35 locations, picking up children and spouses of those who have died in service to our nation for a trip to Walt Disney World in Orlando for five days.
The most premium amenities at LAX, complimented by a premium airport experience
With three Admirals Club lounges and the recent addition of a Flagship Lounge and Flagship First Dining, American offers the most premium amenities of any carrier at LAX.
The opening of Flagship First Dining last December gives Americanโs customers traveling in first class on qualifying international flights or on nonstop transcontinental flights to New Yorkโs John F. Kennedy International Airport (JFK) exclusive access to a preflight tableside restaurant experience that offers complimentary, full-service dining with seasonal, locally inspired dishes and drinks. It is the first product of its kind to be offered by a domestic carrier at LAX.
The newly renovated Flagship Lounge, which also opened in December, allows customers flying in international first class or business class or on nonstop transcontinental flights to JFK an exclusive space to unwind, work or refresh before their flight. Customers can enjoy a range of food options, including a robust hot and cold buffet and a chef action station with freshly made-to-order dishes, along with the ability to pair meals with premium wine, champagne and spirits, or a refreshing drink from the โbuild your own cocktailโ station.
The addition of Flagship Lounge and Flagship First Dining are part of a $200 million investment in Americanโs premium travel experience. At LAX, other dedicated investments include a new Admirals Club in Terminal 5, a redesigned and renovated Admirals Club in Terminal 4 and a new Admirals Club in the American Eagle terminal.
Thoughtful planning to ensure a world-class experience
Construction at Terminals 4 and 5 will occur in a carefully planned, phased approach to ensure a world-class experience for Americanโs nearly 16 million annual customers and more than 7,300 team members at LAX. The majority of the public-facing components of the project are expected to be complete in time for the 2028 Summer Olympics.
During construction, customers are encouraged to use the following tips and tools:
- Download the American App before you fly to check in, access your mobile boarding pass, track your bags, stay informed of your flight status and more.
- Visit aa.com prior to arriving at LAX for special updates, airport details and ticket counter hours.
- Arrive early to allow plenty of time to navigate traffic and secure parking.
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