Tag Archives: Chicago-O’Hare International Airport

United Airlines to upgrade its airport lounge experience

United Airlines Food Offering

United Airlines (Chicago) has issued this statement about an upgraded experience including new food items at its United Clubs. U.S. airlines are all upgrading their premiums services and United is upgrading its experience too for its premium passengers.

United Airlines has announced it is transforming the customer experience in its United Clubs with upgrades including an overhauled, complimentary food menu launching this week, extensive club renovations and a hospitality-focused approach to customer service.

New Complimentary Food Menu

United will launch an all-new complimentary food menu in its United Clubs – from a Greek yogurt bar and hot oatmeal station to hummus with pretzel crisps and peppers. The menu is focused on freshness, variety and quality. United is replacing all current offerings with the new healthy and delicious choices, beginning with Chicago O’Hare International Airport this week.

The new items will be available at United Clubs in Houston, Denver, Newark, Los Angeles, San Francisco and Washington Dulles by the end of summer. All United Clubs worldwide will feature the new food by the end of the year.

United morning food selections

Also in 2015, United will launch an upgraded beverage-for-sale program of premium wines, beers and spirits including Champagne Laurent-Perrier and Trinchero Family Estates Wines. United plans to test a new food-for-sale pilot program later this year as well.

United Club Renovations

In the coming year, the airline will renovate clubs in Chicago O’Hare, Washington Reagan, Hong Kong and Tokyo Narita. It will also build new clubs in Atlanta and San Francisco, and begin major changes in Los Angeles.

Each lounge will reflect the new, modern style with upgraded amenities showcased in the airline’s Chicago O’Hare, Boston, London Heathrow, San Diego and Seattle United Club renovations. The new design schemes incorporate both United’s unique aviation history and panoramic views of modern-day aviation in action. New and renovated United Clubs offer more and diverse seating arrangements.

Service and More

United will re-train its United Club agents with a new, comprehensive customer service program throughout 2015. The training will reflect standards of the hotel and hospitality industry to better match club members’ expectations. United Club members will also enjoy complimentary, Wi-Fi-based printing for greater customer productivity this year.

Top Photo: United Airlines. Fresh hummus with pita thins or pretzel crisps along with Greek olives and freshly sliced red bell peppers.

United Airlines aircraft slide show: AG Airline Slide Show

Below photo: United Airlines. Scones (flavors rotate between cinnamon vanilla, blueberry, cranberry orange) and fresh bagel sticks (plain and everything bagels) with cream cheese and assorted jams.

United food 2

American Airlines announces its first Boeing 787 routes

American Airlines (Dallas/Fort Worth) has announced it will begin domestic service with the Boeing 787 Dreamliner in May and international service in June.

The 787 initially will be deployed between Dallas/Fort Worth International Airport (DFW) and Chicago O’Hare International Airport (ORD) beginning on May 7, before launching internationally between DFW and Beijing Capital International Airport (PEK) beginning June 2. The new aircraft will also operate between DFW and Ministro Pistarini International Airport (EZE) in Buenos Aires beginning on June 4. American will deploy the 787 to additional markets in 2015 as it takes delivery of new aircraft.

American Airlines 787 - Business Class

Above Photo: American Airlines. Business Class.

Arranged in a two-class cabin configuration, American’s 787-8 features 28 fully lie-flat Business Class seats arranged in a 1-2-1 configuration. The custom-designed forward-and rear-facing seats provide direct-aisle access for every Business Class customer for more mobility throughout the cabin. The aircraft is equipped with satellite Wi-Fi capability to keep customers connected while traveling internationally. The premium cabin also features inflight entertainment selections on a 15.4-inch HD Panasonic touchscreen monitor positioned in each seat. Business Class customers will also be offered Bose® QuietComfort® Acoustic Noise Cancelling® headphones and ear buds. Each seat is equipped with universal AC power outlets and a USB jack.

American Airlines 787 - Main Cabin

Above Photo: American Airlines. Main Cabin.

The Main Cabin will be outfitted with 48 Main Cabin Extra seats in a 3-3-3 configuration, offering customers up to six inches of additional legroom, and 150 Main Cabin seats also arranged in a 3-3-3 configuration. Every seat offers a 9-inch HD Panasonic touchscreen monitor with an assortment of movies, TV programs, games and audio selections. Each Main Cabin seat is also equipped with universal AC power outlets and a USB jack.

Other advanced features on the Dreamliner include larger dimmable windows, improved cabin humidity and improved sound quality. American’s 787-8s will also feature a walk-up bar stocked with snacks and refreshments for customers traveling in the premium cabin.

American Airlines 2013 logo

American has placed firm orders for 42 Boeing 787 aircraft, with the right to acquire an additional 58. American already has the youngest fleet of the U.S. global network carriers, with an average aircraft age of 12.3 years. In 2015, American plans to take delivery of an average of two new aircraft per week. These new deliveries will make American’s fleet even younger, more modern and more efficient and will provide a solid foundation for continued improvements in technology, products and services.

Video: American Airlines. Testing and accepting the first Boeing 787:

Copyright Photo: Royal S. King/AirlinersGallery.com. Boeing 787-8 N800AN (msn 40618) was delivered on January 22.

American Airlines aircraft slide show (current livery):

AG Airline Slide Show

AG Staff Photographers

American Airlines becomes the airline of the Chicago Cubs, is a logo jet coming?

Chicago Cubs logo

American Airlines (Dallas/Fort Worth) today issued this statement:

American Airlines, which has operated from Chicago O’Hare International Airport (ORD) for more than 30 years, is strengthening its ties with Chicago by becoming the Official Airline of the Chicago Cubs and historic Wrigley Field. American has signed a long-term Legacy Partnership with the Cubs, one of the most beloved franchises in Major League Baseball.

Beginning with the 2017 season, American and the Cubs will add a new premium club space located behind home plate with access for premium box seat ticket holders.

American’s 8,500 Chicago-based employees will take great pride in their company’s new branding presence at Wrigley Field, including a fixed sign on the brick wall by the Cubs’ batting circle at Wrigley Field and video board features in the historic ballpark. American will host employees, fans and the team at festivities throughout the season, which will include Cubs player and mascot appearances, giveaways and the Cubs Road Trip sweepstakes.

The agreement includes marketing opportunities at the Cubs’ Spring Training facility, Sloan Park in Mesa, Arizona. American also becomes a Hall of Fame sponsor of Cubs Charities’ primary fundraising event, the Bricks and Ivy Ball, and will provide domestic round-trip air travel packages for the organization’s fundraising efforts.

In an agreement with a separate enterprise controlled by the Ricketts family, American will present the “American Airlines Executive Conference Center” as part of the office building to be developed in the new plaza location adjacent to Wrigley Field.

For more than 30 years, American Airlines has been the preferred airline at Chicago O’Hare International Airport (ORD), offering an average of 500 daily departures to 115 destinations around the world. American recently co-located with its merger partner US Airways, offering customers easy access to all of the combined carrier’s flights at Terminal 3.

Is a Chicago Cub logo jet coming?

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United launches Chicago O’Hare-Edinburgh flights

United Airlines (Chicago) yesterday (May 22) began Chicago’s first-ever flights to Edinburgh, Scotland, with summer-season service through October 5, 2014.

The flights will operate five times weekly between May 22 and June 11, daily between June 12 and September 1, and four times weekly between September 2 and October 5 (all dates eastbound).

Flight UA 118 departs Chicago O’Hare International Airport at 6 p.m. (1800), arriving at Edinburgh Airport at 7:45 a.m. (0745) the following day (all times local). On the return, flight UA 119 departs Edinburgh at 10:25 a.m. (1025), arriving in Chicago at 1 p.m. (1300) the same day. Flight times are seven hours, 45 minutes eastbound and eight hours, 35 minutes westbound.

United will operate the service with Boeing 757-200 aircraft with a total of 169 seats – 16 flat-bed seats in United BusinessFirst and 153 seats in United Economy, including 45 Economy Plus extra-legroom seats.

United has been serving Scotland since 1998. In addition to the Edinburgh-Chicago service, the airline operates year-round nonstop service from both Edinburgh and Glasgow to its Newark Liberty International Airport hub.

United Airlines is O’Hare International Airport’s largest airline. United and the United Express carriers operate more than 580 daily flights out of O’Hare. The airline offers more than 50 daily nonstop flights to nearly 40 international destinations in Europe, Asia, Latin America, the Caribbean and Canada.

O’Hare International Airport, the fifth-busiest airport in the world, is United’s hometown hub, with corporate headquarters in Chicago’s Willis Tower.

Copyright Photo: Michael B. Ing/AirlinersGallery.com. Boeing 757-222 N502UA (msn 24623) departs from Los Angeles International Airport.

United Airlines (current): AG Slide Show

 

Virgin America wants to start operations from Dallas’ Love Field

Virgin America (San Francisco) today announced plans to significantly expand its Dallas presence by operating new daily nonstop flights from Dallas’ Love Field (DAL) to New York’s LaGuardia Airport (LGA), Ronald Reagan Washington National Airport (DCA), Los Angeles International Airport (LAX), San Francisco International Airport (SFO) and Chicago O’Hare International Airport (ORD).   In addition to adding new service from Love Field to major business destinations such as New York, Washington D.C. and Chicago, the airline plans to increase flights to current destinations (San Francisco and Los Angeles) from Dallas. Virgin America is seeking to secure two Love Field gates in order to expand flight options for Dallas travelers, as the airport’s centralized location makes it a more convenient choice for Dallas-based and Dallas-destined business travelers.  If successful, the airline would move its current operations from Dallas-Fort Worth International Airport (DFW) to Love Field in October 2014.  Virgin America would be the only carrier at Love Field to offer guests three classes of service, WiFi, in-seat power outlets and touch-screen seatback entertainment (including live TV) on every flight.  In addition, the airline operates a new fleet of Airbus A320-Family aircraft, which are significantly quieter than the commercial aircraft currently in use at Love Field.

Virgin America’s ability to offer these new flights to Dallas travelers is contingent on obtaining two Love Field gates that are being divested by American Airlines as part of the U.S. Department of Justice (DOJ) settlement agreement resolving American Airline’s merger with US Airways.  As part of the merger settlement, DOJ required the divestiture of gates at several domestic airports to facilitate entry and expansion by low-cost airlines, where consumer competition could be negatively impacted by the unprecedented consolidation this latest merger represents.  Virgin America’s new flights from Dallas would provide vigorous competition in a market where at present one carrier controls 80 percent of the gates at Love Field (16 of 20 gates).  Earlier this year, Virgin America invested in divestiture assets being sold as part of the merger settlement, including 12 airport slots at LGA (six slot pairs) and eight slots at DCA (four slot pairs), both airports where legacy carriers have historically dominated operations and where consumers have suffered from lack of service competition and higher fares as a consequence.   With the planned divestiture of Love Field gates, Virgin America would be able to offer Dallascustomers a competing network of flights to large business markets from Love Field.

The Love Field plans would significantly expand Virgin America’s presence in Texas, which now consists of three daily nonstop flights from both LAX and SFO to DFW as well as its popular SFO-Austin flights.  In addition, the new routes would expand the airline’s presence in both Washington D.C. and the New York area.  The carrier will be only the second low-cost airline to serve all three major New York-area airports. Virgin America has built a loyal following of bi-coastal flyers with its nonstop flights from LAX and SFO to New York’s John F. Kennedy International Airport (JFK) and EWR.

Virgin America’s service to and from DAL would begin from October 2014, after the expiration of the Wright Amendment, which has restricted flights at Love Field since 1979.  The airline would plan to operate daily nonstop flights from October 2014 and would announce full schedules for the following routes should the Love Field gates be approved:

  • DAL to LGA (four roundtrip flights a day).
  • DAL to DCA (four roundtrip flights a day).
  • DAL to LAX (three roundtrip flights a day, expanding to four in 2015).
  • DAL to SFO (three roundtrip flights a day, expanding to four in 2015).

In addition, the airline would add two roundtrip flights a day from DAL to Chicago O’Hare in early 2015.

Top Copyright Photo: Michael B. Ing/AirlinersGallery.com. Airbus A319-112 N524VA (msn 3204) “Dark Horse” approaches the runway at Los Angeles International Airport.

Virgin America: AG Slide Show

Bottom Copyright Photo: Bruce Drum/AirlinersGallery.com. The move by Virgin America to offer their highly-rated services at Love Field brings back memories of short-lived Legend Airlines (please click on the photo for additional information).

United to start Chicago O’Hare-San Juan flights tomorrow

United Airlines (Chicago) tomorrow (November 5) will begin daily nonstop flights from its hub at Chicago O’Hare International Airport to Luis Munoz Marín International Airport in San Juan, Puerto Rico.

Flight UA 1688 will depart Chicago O’Hare at 8:27 a.m. (0827) daily, arriving in San Juan at 3:05 p.m. (1505). The return flight, UA 1718, will depart San Juan at 3:55 p.m. (1555) and arrive in Chicago at 7:19 p.m. (1919). The service will be operated with Boeing 737-900 aircraft, with seating for 20 in United First, 51 in Economy Plus and 96 in Economy.

United will begin additional seasonal nonstop service between Chicago O’Hare and San Juan on December 4, 2013. Flight UA 1448 will depart Chicago O’Hare at 4:10 p.m. (1610) daily, arriving in San Juan at 10:48 p.m. (2248). The return flight, UA 1405, will depart San Juan at 7:05 a.m. (0705), arriving in Chicago at 10:29 a.m. (1029). The seasonal service will operate until January 6, 2014.

With the addition of the Chicago flights, United will offer nonstop service between Puerto Rico and five of its hubs. The airline already serves Puerto Rico nonstop from Cleveland, Houston (Bush Intercontinental), Newark and Washington, D.C./Dulles.

Copyright Photo: Bruce Drum/AirlinersGallery.com. Boeing 737-924 WL N32404 (msn 30121) taxies to the runway at Seattle-Tacoma International Airport.

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United Airlines: AG Slide Show

United is fined $1.1 million for ramp delays at Chicago O’Hare

United Airlines (Chicago) is being fined $1.1 million by the Department of Transportation (DOT) for ramp delays at the Chicago O’Hare hub.

The DOT issued this statement:

The U. S. Department of Transportation (DOT) fined United Airlines $1.1 million for lengthy tarmac delays that took place at Chicago-O’Hare International Airport on July 13, 2012.   The airline was ordered to cease and desist from future violations of the tarmac-delay rule.

This is the largest fine assessed for a tarmac-delay violation since the rule limiting long tarmac delays first took effect in April 2010.  Of the $1.1 million, United will pay the United States $475,000; the remainder covers mitigation measures for affected passengers and significant corrective actions by United to enhance future compliance with tarmac delay requirements.

“It is unacceptable for passengers to be stranded in planes on the tarmac for hours on end,” said U.S. Transportation Secretary Anthony Foxx.  “We will continue to require airlines to adopt workable plans to protect passengers from lengthy tarmac delays and carry out these plans when necessary.”

United is being fined for 13 lengthy tarmac delays that took place on a day when severe thunderstorms and lightning caused several ramp closures and disrupted the movement of aircraft at O’Hare.  Delays by United and its United Express code-share affiliates exceeded the three-hour limit for tarmac delays by as little as two minutes and as much as 77 minutes.  Although United had a contingency plan for tarmac delays, DOT’s Aviation Enforcement Office found that the airline did not implement the plan during these delays, and that the plan was inadequate to cover foreseeable weather emergencies in which there were more planes on the ground than space at gates.    The Enforcement Office also found that United did not contact airport personnel or other airlines for assistance during the tarmac delays. Additionally, on two United Express flights, the lavatories were inoperable during part of the delays.

Under DOT rules, U.S. airlines operating aircraft with 30 or more passenger seats are prohibited from allowing their domestic flights to remain on the tarmac for more than three hours at U.S. airports without giving passengers an opportunity to leave the plane.  Exceptions to the time limits are allowed only for safety, security or air traffic control-related reasons.   The rules also require airlines to provide adequate food and water, ensure that lavatories are working and, if necessary, provide medical attention to passengers during long tarmac delays.

Copyright Photo: Michael B. Ing/AirlinersGallery.com. Airbus A320-232 N405UA (msn 452) arrives at the Chicago (O’Hare) hub.

United Airlines: AG Slide Show